QuestionPro Customer Insights Cloud

1:1 Live Online Demo

CUSTOMER INSIGHTS CLOUD

Gather deep insights along the customer journey with innovative tools for customer experience management, reputation management and market research from QuestionPro

Customer of the Customer Insights Cloud

1:1 Live Online Demo

CUSTOMER INSIGHTS CLOUD

Gather deep insights along the customer journey with innovative tools for customer experience management, reputation management and market research from QuestionPro

1:1 Live Online Demo

CUSTOMER
INSIGHTS CLOUD

Gather deep insights along the customer journey with innovative tools for customer experience management, reputation management and market research from QuestionPro

Bring together data from disparate systems and make fact-based decisions with QuestionPro’s Customer Insights Cloud

Having a holistic view of all the data that can be found both in your company itself and scattered on social media platforms and rating portals is a significant competitive advantage. With QuestionPro’s modular Customer Insights Cloud, you can combine existing data from distributed systems with newly gathered data from touchpoint analyses and customer surveys. Track the entire customer journey and ensure consistently positive customer experiences. Increase customer satisfaction and keep an eye on your online reputation..

CUSTOMER EXPERIENCE MANGEMENT

Conduct customer surveys and touchpoint analyses online and offline. Determine transactionally valuable key performance indicators such as NPS, CSAT, CES. Conduct key driver analyses and detect weak points within the customer journey with innovative survey methods. Significantly increase customer satisfaction.

MARKET RESEARCH

The QuestionPro market research platform has quick and easy-to-use question sets such as Conjoint Analysis, TURF, Gabor Granger Method, van Westendorp Price Sensitivity Meter, Video and Image Testing, Heatmap & Hotspot, IAT, Max Diff, Mobile Diary, and many more, as well as comprehensive analysis capabilities.

REPUTATION MANAGEMENT

Identify negative ratings and reviews on social media platforms and review portals with QuestionPro’s social listening features and respond to comments and reviews directly from the application without having to log into each portal. QuestionPro helps you to have more influence on your online reputation

CUSTOMER INSIGHT COMMUNITY

Offer your customers a virtual brand home and gather deep insights into their thoughts and feelings. Launch innovation programmes, conduct focus group discussions and increase the engagement of your community members through incentives and gamification.

SEMANTIC TEXT ANALYSIS

Find text comments on the internet that relate to your company and identify the sentiments of the authors using psychographic analyses based on artificial intelligence. Who writes which content in which affective states about your company, your brands and products?

INSIGHTS DASHBOARD

Combine experience data with operational data from CRM, sales and ERP systems, thus gathering deep insights and deriving important decisions from the analyses. Identify trends and tendencies in real time and react immediately to changes that hinder business.

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