Outstanding technology, first-class service & high security

Welcome to QuestionPro!

We are delighted that you have come across QuestionPro in your search for a technical solution to conduct market research studies and touchpoint analyses. And maybe you'll stay right here! Because there are many really very good reasons why your search might end here. We have compiled a few facts for you that speak for the use of QuestionPro and that will surely convince you to work with us in the future. We look forward to welcoming you as a customer.

1. QuestionPro offers technologies for qualitative AND quantitative data collection and data analysis on a single platform

No limits! Don’t be limited when it comes to data collection and data analysis methods. On a single technology platform, QuestionPro offers all the tools you need to conduct qualitative and quantitative research. From simple surveys to complex testing, online focus groups, communities and panel studies. You won't miss anything! And this applies to both data collection and data analysis. With QuestionPro you can not only analyse structured data, but also unstructured texts with sentiment analyses based on artificial intelligence.

2. Technologies and full service from a single source

In addition to the provision of technologies, QuestionPro also offers competent advice and comprehensive full service for the areas of market research and experience management according to the single point of contact principle. Our service team has many years of experience in carrying out qualitative and quantitative market research studies and touchpoint analyses. We oversee your panel studies, administer and manage your customer and market research community, create questionnaires, reports and analyses, identify touchpoints and provide you with comprehensive advice on all questions relating to data collection and data analysis. QuestionPro offers you technology, consulting and service from a single source!

» QuestionPro Full service

3. Innovative, progressive features and functions

The consulting firm Gartner noted in its 2021 Voice of the Customer study that QuestionPro has features that are otherwise only found in much more expensive solutions. In QuestionPro you will find features such as a multi-dimensional rights and role concept, touchpoint management, NPS, CSAT, CES, closed loop ticket system, image testing, video ratings, A/B testing, beta testing, rotation of question blocks. Max-Diff, Semantic Differential, Conjoint Analysis, Correlation Analysis, Trend Analysis, Driver Analysis, Heatmaps, Sentiment Analysis, Community Features, Online Focus Groups, Panel Software, an App for Online and Offline Surveys, Reputation Management Tools, a Multi- Widget-ready analytics dashboard and much more! With QuestionPro you can implement your market research and experience management projects quickly and easily!

4. No risk: Test the full version completely free of charge for 10 days

Take your time to test whether QuestionPro is suitable for you as market research or experience management software. If the Essential survey account is not sufficient for you to test the functionality, we will activate a test license for you for 10 days. All features, functions and question types are available to you here. Of course, there are no costs involved in activating the test version. An automatic conversion to higher, paid license models is excluded with QuestionPro, because an advantage must not become a disadvantage. When the trial period has expired, your user account will automatically revert to the Essential version. Your surveys and the data you collected during the test phase will of course be retained.

» Full version 10-day trial for free

5. Free, multilingual, first-class support, XNUMX/XNUMX!

QuestionPro offers all users free, multilingual support via email or chat. This also applies to owners of the free basic survey account. So we never leave you alone with your questions, both in the test phase and in live operation. In addition, you will find numerous help files, video tutorials, a blog with tips & tricks and regular free webinars. Customer orientation is not just a buzzword for us. You can reach our e-mail & chat support 24 hours a day, 7 days a week.

6. GDPR compliant, ISO 27001 certified, EU server

QuestionPro offers you the greatest possible data security. For our customers in Europe, we of course host all data on a server in the European Union. QuestionPro is also ISO 27001 certified. The QuestionPro market research and experience management platform also meets the requirements of the GDPR. Here we provide you with comprehensive features, such as the equivalent of the right to delete survey data or the right to access. With QuestionPro you can also carry out surveys completely anonymously if you wish, which means that in addition to the survey data, no other data is collected, such as IP address, device used, geolocation data, etc. Your user account is secured against unauthorized access using SSO authentication. Any access to QuestionPro servers requires multi-factor authentication.

7. Worldwide leading supplier since 2002

QuestionPro is one of the world's leading providers of web-based survey and analysis tools. And that since 2005! We develop our solutions closely to the wishes of our customers and based on the requirements of the market. Our many years of experience from countless market research and experience management projects make us an experienced, popular and competent partner.

8. Modular, scalable and fair in price

Due to the high scalability of the system and the fair licensing model, QuestionPro is very popular as a platform for market research and experience management among the top 100 companies in the world as well as among medium-sized companies, universities and research institutions and small businesses. Thanks to the modular system architecture, you only use the components that you actually need to implement your projects.

9. Open interfaces & state-of-the-art technologies

QuestionPro is an open system and can easily be connected to third-party systems, such as Workflow or BPM tools, via API interfaces. The integration of CRM, ERP, sales and HelpDesk applications is possible. In addition, QuestionPro offers the highest level of technical security: SSAE 16 data security (SOC 2), secure SSL encryption and Single SignOn authentication.

10. Promoting young researchers and social engagement

As part of our Academic Sponsorship Program, we offer students and scientists at universities and colleges the opportunity to use the web-based survey and analysis platform QuestionPro in the professional version cost-effectively and without restrictions. The same applies to use at secondary level I and II schools. The support of educational institutions is just as much a part of our self-image as the support of non-profit organizations that serve society through voluntary work.