Community management services and project management

Quote Community ManagementQuestionPro offers outstanding community technology. And the community service is supplied on request. Technology, set-up, roll-out, training, community management. Everything from a single source.

QuestionPro offers your company the development, administration and community management as a service

  • Providing a customer insight or market research online community
  • Community Management Service from QuestionPro
  • QuestionPro Online Community Management modules

Community platform Customer Experience Management

External community management

More and more companies are using online communities for data collection, analysis and customer engagement. These customer and feedback communities are valuable platforms for companies that pursue a strictly customer-centric and customer-focused corporate, product and brand strategy. Companies that use an insight or research community from QuestionPro have many valuable features at their disposal, such as

  • the ability to conduct online focus group discussions
  • Ideas board for customers who want to actively participate in product development as well as survey and polling functions for conducting customer surveys
  • possibility of incentivizing community participants
    real-time reporting and many evaluation and analysis options via experience or analysis dashboard
  • Easy setup and administration as well as online community management

Everything from a single source: consulting, community technology, community management

In order to provide its customers with an online community, it is necessary to have QuestionPro small effort. Your own customer platform is set up, functional and ready for use within a very short time, almost “out of the box”. Community management is very intuitive due to the ease of use of the user interface. Nevertheless, there are companies who would like to fall back on external support for administration and community management - especially in the planning and implementation phase. QuestionPro offers its community customers this support as a service. And there are good reasons to obtain community management as a service from the company that also provides the corresponding technology. Because in addition to the sound marketing expertise in community management, our specialists also have the technical know-how to set up and manage the community from scratch.

And this is what we offer you: Community Management Modules from QuestionPro

QuestionPro's online community management includes different modules that can either be combined with each other or used as a full service. We offer our customers three different service variants:

  • Community Management Starter Kit:
    Setting up the community and three months of full management
  • Partial community management:
    You choose the modules you want from the different modules
  • Full community management:
    All modules are valid for the duration of the assignment

Use online community management as a service from QuestionPro

Community Management:
Modules at a glance

Setting up the community

  • Setting the community settings
  • Building the member portal
  • Definition and setup of member profiles
  • Setting up the community app

Setting up surveys

  • Creating and distributing online surveys (one 12-15 question survey per month)
  • Creating and distributing polls and pulse surveys
  • Setting up push alerts for new surveys

Member management

  • General member management
  • Member engagement
  • Response management for member messages
  • Monitoring and initiating member recruiting

Incentive & Gamification

  • Setting up and monitoring
  • Setup of incentives
  • Setting up a leaderboard
  • Community engagement management

Management of the qualitative community modules

  • Setting up and managing the qualitative modules
  • Content Delivery
  • Presentation
  • Motivation of member engagement

Community Reporting & Newsletters

  • Providing monthly high-level reports
  • Evaluations and analyses
  • Monthly Member Newsletter

1:1 live online consultation

Community Management & Services. What can we do for you? Make an appointment now for an online consultation.

Experience management platform QuestionPro

Platform for market research and experience management
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