Customer Experience (CX) Software
QuestionPro's CX software enables us to easily and cost-effectively determine all important KPIs for all customer touchpoints along the entire customer journey to sustainably increase customer experiences.
Web-based customer experience software (SaaS) for creating and distributing touchpoint analyses along the customer journey and for collecting, structuring and analysing data from customer surveys and third-party systems for sustainable evaluation and optimisation of customer experiences.
Classic customer surveys, touchpoint analyses, check-in/check-out surveys, intercept surveys, email and SMS surveys, interviews via tablet & smartphone, telephone surveys, onsite surveys, pop-up and layer surveys, surveys via feedback -Tab, conjoint/TURF analysis, van Westendorp Price Sensitivity Meter, Net Promoter Score, Customer Effort Score, Customer Satisfaction Score and many more.
Common, advanced and individual evaluation methods via freely configurable experience dashboards. GAP analyses, sentiment analyses, key driver analyses, NPS key drivers, relational & transactional NPS, benchmarks, trend analyses, driver analyses, heat maps, video analyses, correlation analyses and much more.
Easy creation of customer surveys, automatic and timed surveys, detractor recovery, promoter amplification, customer lifetime value, reputation management, rating portal monitoring, KPI monitoring, community function, customer engagement tools, closed-loop ticketing system, cross-media data collection, multiple dashboards, etc.
Customer experience management platform QuestionPro: We show you all the features and functions. Arrange an individual appointment for a personal live online presentation.
With the Customer Experience Management software QuestionPro CX, your company has intelligent tools for the cost-efficient and simple collection, structuring and analysis of quantitative and qualitative data from customer surveys and touchpoint analyses. All data obtained from various surveys and touchpoint analyses via different channels along the entire customer journey are centrally collected and evaluated, correlated and compared to each other and thus show a holistic picture of the current state of your customers' sensitivities, satisfaction, opinions, needs and wishes.
Conduct customer surveys in the form of touchpoint analyses as part of Customer Experience Management exactly where you meet your customers, namely at the various touchpoints. QuestionPro's CX software offers you the right technology that enables your company to conduct customer surveys where your customers actually have an experience with your products, brands, employees and services. Only if you really survey your customers "in time" will you get answers that accurately reflect the current customer experience at the time of the survey.
With the CX Insights Cloud, QuestionPro offers a complete solution for market research, Customer Experience Management and reputation management that goes far beyond classic CX software and touchpoint analyses. Acquire, connect and analyse data from surveys, distributed systems, communities, rating portals and social media platforms and make fact-based decisions in real time!
QuestionPro CX includes a module for monitoring ratings and comments on rating portals and social media platforms. Receive notifications about new reviews and react immediately to negative feedback directly from the QuestionPro CX software without having to log into the relevant portals and platforms. Automatically determine a sentiment ratio and use the clear reputation dashboard to track reviews.
QuestionPro CX gives you the ability to set up and manage your own customer and feedback community "out of the box", ready to go in no time. Key features include engagement and incentive tools, the ability to conduct online focus group discussions, quick and easy initiation of surveys within the community, idea management tools, straightforward recruitment of new community members, topic boards and forums and much more.
All data obtained from customer surveys and touchpoint analyses flow together centrally and are evaluated in real time and visualised in a graphically appealing way. With QuestionPro CX's Experience Dashboard, you can also combine data from touchpoint analyses with inventory data from CRM, ERP or sales systems. Correlation analyses, trend analyses, NPS driver analyses, KPI tracking, GAP analyses, sentiment analyses and internal and external benchmarking are valuable features for your touchpoint analyses. QuestionPro's Experience Dashboard is multi-dahboard capable and has a sophisticated rights and roles concept.
Obtain and analyse data from customer experiences and touchpoint analyses with the customer experience software management QuestionPro CX