Gartner: Study sees QuestionPro CX as best Voice of the Customer solution for midsize companies

In the latest Gartner study on the topic of Voice of the Customer, QuestionPro receives the highest score. We'll show you why in a 1:1 live online demo. You can also test the full version of QuestionPro free of charge for 10 days and convince yourself of the excellent functions and ease of use!

Gartner sees QuestionPro as a top provider of Voice of the Customer functionality

QuestionPro, one of the world's leading enterprise feedback and Customer Experience Management solutions companies, has received the top rating for Voice of the Customer (VoC) functionality for small and medium-sized businesses, according to the latest Gartner VoC Study, January 2021.

What is Voice of the Customer?

Voice of the Customer (VoC) is the term used to describe an approach that enables companies to gather, analyse, and prioritize detailed insights into customer needs and needs. Conducting Voice of the Customer programs is particularly important in the area of product development, as the results provide a high level of understanding of customer requirements and the information needed to define specifications and features for existing and planned products or services.

QuestionPro's Customer Experience Management solution with Voice of the Customer functionalities - and much more!

QuestionPro offers the Voice of the Customer functionalities as part of its Customer Experience Management (CX) solution, which enables companies to track customer experiences at all contact points along the customer journey using touchpoint analysis. In addition, QuestionPro's CX solution offers functions such as reputation management, sentiment analysis, real-time analysis, community functions as well as market research applications such as conjoint analysis, IAT tests, A/B tests, etc.

Why is QuestionPro’s CX Insights Cloud so valuable for medium-sized businesses?

QuestionPro is a multifunctional, user-friendly, scalable and flexible platform for surveys, market research and experience management with almost 20 years of experience. Why is QuestionPro so good for small and medium-sized enterprises (SMEs) in particular? According to Gartner, QuestionPro offers good features for SMBs looking for a cost-effective solution, such as ticketing, hierarchy management, or correlation analysis, for example, which are usually found in much more expensive offerings. In addition, QuestionPro's intuitive and simple user interface makes it easy to set up Voice of the Customer and Customer Experience Management programs as self-service, and also to customize functionality on your own without additional professional services. Another strength of QuestionPro, according to Gartner, is the additional functionality to create and manage a customer community

About Gartner

Gartner is a leading global research and advisory firm that provides information, expertise and tools to executives in a variety of industries. Particularly well-known is the so-called "Magic Quadrant", with which Gartner visualizes the results of its studies and shows how companies position themselves in a specific market.

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Customer experience management platform for medium-sized businesses

We would be happy to show you in a personal 1:1 live online presentation what advantages the QuestionPro Customer Experience Management solution offers for medium-sized businesses and how you can implement Voice of the Customer and Customer Experience programs quickly, easily and cost-effectively.

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