Customer Experience Management for medium-sized businesses: Cost-efficient. Modular. Simply. Safe on EU servers. The CX Insights Cloud from QuestionPro
For Gartner, the best there is for SMEs! Implement your Voice of the Customer and Customer Experience Management programmes cost-effectively with QuestionPro's CX Insights Cloud. The scalable CX platform enables you to get started with Customer Experience Management cheaply, easily and quickly thanks to its modular system architecture and intuitive user interface. After the roll-out, the system grows with the success of your implemented CX programmes.
The Customer Experience Management framework of the modular CX Insights Cloud
MARKET RESEARCH
Conduct surveys, market research studies and advanced analytics with little effort. Access the QuestionPro online panel and also create a vibrant customer and market research community. Other important functions: Conjoint Analysis, Ad Testing, A / B Testing, A / B Pre-Roll Testing, TURF, Pricing, Max-Diff, IAT, Image Testing, Market Research Project Management Tool and much more!
EXPERIENCE MANAGEMENT
Carry out touchpoint analyses online & offline. Determine key performance indicators such as Net Promoter Score, CSAT, CES. Carry out sentiment analyses, onsite/intercept surveys as well as key driver, error cause and GAP analyses and identify weak points along the customer journey using sophisticated survey methods and closed-loop ticketing.
REPUTATION MANAGEMENT
Identify negative reviews and ratings on social media platforms and review portals with artificial intelligence-based review management with social listening capabilities. Respond to negative comments and reviews directly from the application without having to log in to each individual review portal or social network.
REAL-TIME ANALYSIS
Use the innovative CX Insights Cloud to automatically combine data from touchpoint analytics with operational data from CRM, sales and ERP systems. Gain deep insights into distributed data streams and derive key business decisions "in time" from real-time analytics. Identify trends and tendencies and react immediately to negative changes that inhibit business.
SERVICE & CONSULTING
We would be happy to advise you on all questions regarding Customer Experience Management upon request. In addition, we offer market research full service, from planning a study to carrying it out and presenting the results. If you wish, our community specialists will take over the development and management of your CX or brand community for you. We also offer you a full panel service.
INTEGRATIONS
QuestionPro's CX Insights Cloud can be quickly and easily connected to your CRM, ERP or sales system via the API interface. In addition, the cloud includes a variety of standardised extensions and integrations for use with Salesforce, Microsoft Dynamics, Tableu, Caspio, HubSpot, Google Analytics, Google Sheets, Slack, Twitter, Dropbox, Omniture, Webhooks and others.
QuestionPro is the highest scoring provider in the "Small and Medium Enterprises" segment. The company offers well-rounded VoC functionality for SMEs looking for a cost-effective solution. QuestionPro offers features such as ticketing, hierarchy management and correlation analysis that are otherwise only found in significantly more expensive offerings.
From: Gartner VOC study, January 2021
QuestionPro is the highest scoring provider in the "Small and Medium Enterprises" segment. The company offers well-rounded VoC functionality for SMEs looking for a cost-effective solution. QuestionPro offers features such as ticketing, hierarchy management and correlation analysis that are otherwise only found in significantly more expensive offerings.
From: Gartner VOC study, January 2021
Case Study: Düsseldorf Marketing GmbH uses QuestionPro's CX Insights Cloud to implement CX programs
Testimonial: REUTER setzt bei Touchpoint Analysen auf die CX Insights Cloud von QuestionPro
“For the feedback evaluation of all touchpoints, QuestionPro is a great choice for quickly and easily creating questionnaires to obtain customer feedback and being able to adapt them “in-time”. We were just as impressed by the good price-performance ratio as the first-class support at QuestionPro.”
Theresa Seibel, Marketing & Communications, reuter europe GmbH
Here are the top QuestionPro features
QuestionPro's CX Insights Cloud offers you a wide range of innovative functions, features, question types and evaluation options with which you can obtain data quickly, easily and cost-effectively and analyse it in real time. Conduct market research studies and touchpoint analyses, monitor evaluation portals, initiate driver analyses and determine important key performance indicators with just one CX platform!
CX INSIGHTS CLOUD
Quick and easy to set up • Simple and intuitive to use • Multilingual • Scalable • Modular structure • Customizable • Sophisticated rights and roles model • High-performance • Cost-efficient • Collaboration tools • Mobile ready • Numerous standardized integrations • Connection to ERP, CRM and Sales systems • API interface • Webhooks • Engagement tools • Idea management • GDPR compliant • ISO 27001 certified • High data security • SSO • EU server • and much more
Merket Research
Conjoint Analysis • TURF Analysis • Semantic Differential • Maximum Difference Scaling • A/B Testing • A/B Pre-Roll Testing • Ad/Video/Logo Testing • IAT Testing • Image Testing • Video Ratings • Gabor Granger & van Westendorp Pricing • Mobile Diary • Visual Concept Mapping • Time Limited Testing • Focus Groups • Panel Studies • Quota Management • Data Quality Check • Text Mining • Simple Design of Questionnaires • Intelligent Branches, Plausibilities, Validations and Logics • and much more
CX MODULE
Customer surveys • Touchpoint analyses • Customer journey mapping • Net Promoter Score (NPS) • Customer Satisfaction Score (CSAT) • Customer Effort Score (CES) • NPS driver analyses • Monitoring of key performance indicators • Churn prediction • Intercept surveys • Feedback tabs • Feedback terminals • Offline App • Customer Segmentation • Closed Loop Feedback • Ticketing • Voice of the Customer • Customer Lifetime Value • Customer Insights Community • Feedback Promotion • Detractor Recovery • and much more
REPUTATION MANAGEMENT
Social listening • Sentiment analyses • Monitoring of rating portals and social media platforms • Real-time review management • Respond directly to ratings and comments • Graphical sentiment score • Identify topics and trends early • Notifications for new reviews • Rating filters • Reply scheduling • Location zoom map • Auto -Translation of reviews • Clear review dashboard • Mobile ready • and much more
REAL-TIME ANALYSIS
Countless evaluation options • Real-time analyses • Multi-widget capable • Multilingual • Rights and roles • Mapping of multidimensional organizational structures • Individual charts and graphs • Individual design of the portal • Benchmarking • Trend analyses • Semantic text analyses • Messaging • Easily share reports • KPI tracking • GAP analyses • Correlation analyses • Time series comparisons • Report download as PDF • Data export • and much more
CONSULTING & FULL SERVICE
System setup • Onboarding • Creation of questionnaires • Determination of touchpoints • Customer journey mapping • Content design of touchpoints • General CX Consulting • As-is analysis • CX design • Personal contact • Setup of panel studies • Data cleansing • Data preparation • Data analysis • Creation of reports • Community Management • Community Administration • Market Research Full Service • and much more
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