Market research & experience management
QuestionPro combines professional survey tools for customer surveys, employee surveys, market research and science on just one web-based platform Enterprise Feedback Management Platform
Enterprise Feedback Management System QuestionPro
- 1 Enterprise Feedback Management with QuestionPro
- 2 Definition
- 3 Enterprise Feedback Management must not be viewed and operated as an isolated system
- 4 Enterprise Feedback Management objectives
- 5 One platform – everything included! The Enterprise Feedback Management System from QuestionPro
- 6 Bring all data together on one platform in a meaningful way and gain valuable insights in real time with QuestionPro's Enterprise Feedback Management System!
- 7 Multi-user environment for distributed companies and organizations
- 8 Advantages with QuestionPro
- 9 1:1 Live Online Presentation: Enterprise Feedback Management with QuestionPro
- 10 Try software for market research and experience management now for 10 days free of charge!
Enterprise Feedback Management with QuestionPro
With QuestionPro's web-based Enterprise Feedback Management System, you have all of your survey, data collection and feedback processes firmly under control! Collect and analyse structured and unstructured data and feedback from all sources across all media in real time as a basis for important business decisions.
Definition
An Enterprise Feedback Management System (EFM) refers to the central collection and analysis of data, for example from online surveys, employee surveys, customer surveys, online communities, scientific surveys and market research studies, as well as from a wide variety of media. This data flows together centrally on a platform and can therefore be evaluated holistically and structured in real time, without the need for third-party systems.
The special thing about such a system - in contrast to classic online survey tools - is the ability to control even complex feedback processes.
On the one hand, the aim is to simplify the collection and evaluation of data. On the other hand, the use of an enterprise feedback management system increases the agility of the company. Because if you collect and evaluate data quickly, you can quickly derive company-relevant decisions from it. In addition, such a system increases the speed of response of companies in dialogue with customers, partners and employees, as response processes can be initiated fully automatically based on the feedback received.
You can also read our blog article on instant feedback.
Enterprise Feedback Management must not be viewed and operated as an isolated system
Some time ago, enterprise feedback management was limited to simply collecting and processing feedback from surveys or contact forms. The demands have now changed. Modern systems, such as QuestionPro's, have long been connected to social networks such as Facebook or Twitter, to rating portals, communities, ERP and CRM systems. The integration into and into external environments ensures the development of completely new data sources and offers companies completely new and previously unimagined insights. But it's not just these unexpected insights that make modern management so essential. You can also enter into a central dialogue with your customers, partners or employees via all of the channels mentioned without having to switch back and forth between the systems! The QuestionPro system with its comprehensive tools, features and functions enables you to have precisely these dialogues and deep insights into the thoughts and decision-making world of your customers and employees, in real time.
Enterprise Feedback Management objectives
The collection of data and feedback with enterprise feedback management systems must of course not serve as an end in itself but should pursue specific goals.
One of these goals is to increase the company's agility in terms of dialogue with its internal and external world. This goes hand in hand, for example, with improving service quality, complaint management or a deeper understanding of your customers' wishes, which in turn flow into product innovations. Internal goals of Enterprise Feedback Management can include identifying talents, bottlenecks, moods, strengths and weaknesses of employees, teams and managers. No matter what goals you pursue: With the QuestionPro system you can create the appropriate database from which you can make important business decisions. Any time, any place!
One platform – everything included! The Enterprise Feedback Management System from QuestionPro
Use QuestionPro's Enterprise Feedback Management System to centrally manage your feedback processes. We provide you with helpful tools that enable you to collect specific feedback and react to it adequately. Be it in the form of decision-making processes based on collected data or in the form of actual dialogues. QuestionPro not only allows you to analyse data in real time, but also to react to customer or employee feedback in real time.
Online surveys and analysis
Create, conduct and analyse online and offline surveys quickly and easily. This was the original core of QuestionPro's Enterprise Feedback Management solution, which is now one of the most widely used survey and analysis platforms in the world. QuestionPro Survey & Analysis enables you to fully automate survey processes - from the creation of the questionnaire to the real-time analysis of the collected data across all media and input devices. QuestionPro Survey & Analysis is a professional, web-based, highly scalable & cross-platform survey system at the highest scientific level.
Customer Experience Management
One of the other helpful tools in the context of Enterprise Feedback Management is the Customer Experience Management Tool integrated in QuestionPro. Here you will find extensive predefined question sets that enable you to determine valuable key figures, such as the Net Promoter Score. The Customer Experience Management Tool has a variety of options for obtaining feedback along the "customer journey". Customer journey touchpoint analytics, for example, give you the chance to gather feedback at almost every touchpoint between customer and company, across all media and platforms! Here you can find all information about QuestionPro's Customer Experience Management Tool.
Employee Experience Management
Another component of QuestionPro's Enterprise Feedback Management System is the HR survey and analysis tool. The Workforce Analytics and Intelligence Suite combines all survey methods from the areas of HR & personnel development, compiles the data obtained centrally and enables fact-based decisions to be made on the basis of this data. Keywords here are pulse surveys, 360° feedback, classic employee surveys, instant feedback, sentiment analyses and questions in the direction of performance & engagement.
Here you will find all the information about QuestionPro's workforce analytics tool.
Customer and feedback community
An online customer and feedback community is a virtual community within which a company's customers can exchange ideas about products, brands or services and is actually a must-have for enterprise feedback management systems. Customer communities offer companies the opportunity to communicate actively and directly with their customers and also to gain valuable feedback, for example through surveys or targeted discussions among community members. However, QuestionPro's customer and feedback community is not an isolated system, but maintains a direct connection to your outside world via “social listening” functions, for example, and thus expands QuestionPro's integrative enterprise feedback management concept.
Here you will find all information about QuestionPro's customer and feedback community.
Bring all data together on one platform in a meaningful way and gain valuable insights in real time with QuestionPro's Enterprise Feedback Management System!
All the data and feedback you capture and collect, no matter which of our integrated Enterprise Feedback Management tools you use, converge on a central platform and can thus be analysed via a single user interface. Of course, it is possible to display and present the findings in a graphically appealing way. It is also possible to export data, for example for analysis and presentation in third-party systems such as SPSS. Although the extraction of data and feedback is one of the central features of the system, these are flanked by comprehensive features and functions that make QuestionPro an interactive, collaborative and process-oriented tool for your enterprise feedback management.
Multi-user environment for distributed companies and organizations
QuestionPro is one of the most widely used survey and analysis platforms worldwide, not least because of its high scalability. From individual entrepreneurs to corporations with distributed locations use the Enterprise Feedback Management System within the scope of smaller surveys up to applications within complex market research. Here, a sophisticated user system is needed to meet the requirements of all customers.
QuestionPro's multi-user environment is a sophisticated rights and role model for companies that need multiple user accounts, for example for different users, departments or even distributed locations. Rights are assigned via a master account, which in turn can create and manage sub-accounts and log into the sub-accounts, for example for configuration purposes or for controlling. Within the sub-accounts, any number of surveys and survey folders can be released and shared, so that collaborative work is also possible. The sub-accounts are therefore by no means static. It is also possible to evaluate surveys across accounts. In addition, central design templates can be developed and published so that all users can create uniformly designed online surveys. This prevents a proliferation of designs within an organisation. If employees leave the company, sub-accounts can easily be passed on to other employees.
The multi-user environment is available from the QuestionPro Corporate Edition and includes many other features for professional enterprise feedback management.
Advantages with QuestionPro
- High system scalability and therefore fair licensing models
- Modular solution architecture
- Easy connection to third-party systems
- Seamless integration into your system landscape
- Open interface concept
- Can be used regardless of platform
- State-of-the-art technologies
- High safety standards
- Definition of automatic processes
- All applications “mobile-ready”
- Extensive analysis options
- Fully customizable to your own CI
- Predefined scientific question sets
- Sophisticated role and rights models
- Multilingual support
- Intuitive interface
- Connection to social networks
- Central collection of data on European servers
- New generation management
1:1 live online presentation:
Enterprise Feedback Management with QuestionPro
Our experts will be happy to provide you with a consultation on the topic of enterprise feedback management at a time of your choosing and will show you how you can initiate and control company-wide and cross-company feedback processes. Arrange an individual appointment.
Try software for market research and experience management now for 10 days free of charge!
Do you have any questions about the content of this blog? Simply contact us via contact form. We look forward to a dialogue with you! You too can test QuestionPro for 10 days free of charge and without risk in depth!
Test the agile market research and experience management platform for qualitative and quantitative data collection and data analysis from QuestionPro for 10 days free of charge
FURTHER KEYWORDS
SHARE THIS ARTICLE
KEYWORDS OF THIS BLOG POST
Enterprise feedback management system | Feedback | importance
FURTHER INFORMATION ON THE TOPIC OF ENTERPRISE FEEDBACK MANAGEMENT
- Employee survey: tips, questions, examples and software for implementation.
- More than just online surveys: Everything you should know about QuestionPro
- Customer Experience Management with QuestionPro: Make an appointment for a live online presentation!
- The big QuestionPro guide on the topic of customer surveys: definition, development, methods, examples, evaluation, template for import
- Measure and increase customer satisfaction
- Research question: What is it and how do you do it correctly?18. April 2024 - 14: 57
- Research topic: what is it and how to choose it correctly?18. April 2024 - 10: 21
- Mean deviation: what is it, what is the formula and how to calculate it?18. April 2024 - 9: 21
- Scale level: what is it and what are the differences?17. April 2024 - 15: 23
- QuestionPro announces new solution for companies that want to use data more strategically to improve their organizational culture25. February 2022 - 16: 55
- Quarter to 12! – The new live cast from QuestionPro on the topics of market research and CX7. February 2022 - 15: 35
- QuestionPro publishes representative community study25. October 2021 - 12: 29
