Experiences become data, data become decisions
Experience Management Platform
The experience management platform QuestionPro provides innovative tools for the collection and analysis of structured and unstructured data from touchpoint analyses.
Innovative Experience Management
Measure and evaluate customer and employee experiences with QuestionPro's Experience Management Platform online and offline and combine and evaluate the experience data gained with operational data from your existing ERP, CRM and HR applications.
Experience Transformation
Measure and evaluate employee and customer experiences with the Platform for Experience Management from QuestionPro using touchpoint analysis. Combine and evaluate the experience data with operational data from your existing IT and SaaS applications.
What is Experience Management?
Experience management can be defined as a set of measures aimed at measuring and continuously improving the experiences of stakeholders, such as customers, employees, investors, suppliers or shareholders, in relation to a company. Experience Management accordingly pursues the goal of increasing and consolidating the relationship between a company and its brands, products or services and the interest groups by consciously influencing them. The experience management platform QuestionPro supports you in this.
Conveying positive experiences at contact points
Influencing takes place at the touchpoints between companies and interest groups. In any interaction between companies and interest groups, the company tries to convey positive experiences and lessons learned on the side of the interest group.
Experience Excellence with QuestionPro
With more than 4 million users in over 100 countries, the Experience Management Platform ( SaaS ) QuestionPro is one of the world’s most widely used platforms and a technologically and methodologically innovative solution for the collection and analysis of data in the context of experience management. With QuestionPro you can completely automate survey processes and analyse and visualise data from touchpoint analysis, thus supporting you on your way to Experience Excellence!
All solutions on one experience platform
For almost 20 years QuestionPro has been offering reliable, high-performance and innovative technologies as well as high security standards, naturally with data hosting in the European Union. ISO 27001 certified. DSGVO (GDPdU) compliant. The experience management platform QuestionPro combines all solutions for comprehensive customer experience management as well as employee experience management on a single web-based platform.
Experience Management Platform QuestionPro: Product and Service Overview
QuestionPro’s Experience Management Platform, developed for almost two decades now, is a modular and web-based portal solution with tools for collecting and analysing data from all conceivable Experience Management applications, such as Customer Experience Management or Employee Experience Management.
QuestionPro also includes technologies for the control of workflow and business processes. The open interface concept of the Experience Management Platform ensures that third-party systems, such as CRM, ERP or HIS systems, can be easily connected, making it easy to link experience data with operational data.
Finally, the Experience Management Dashboard provides a simple and clear analysis, presentation and visualisation of your data. In addition, QuestionPro offers an outstanding service and many years of expertise in the field of Experience Management. We are available for you 24 hours a day, 7 days a week, all year round!
The modular architecture of the experience management platform QuestionPro
The web-based QuestionPro Experience Management Software (SaaS) is comprehensive, technologically advanced, high-performance and powerful and meets all the demands of high expectations for innovative experience management and successful experience transformation. Here you can find an overview of the modules.
Online Surveys
Conduct and evaluate professional online surveys, mobile surveys and offline data collection quickly, easily, cost-effectively and securely via EU servers.
Customer Experience Management
With touchpoint analysis for the continuous collection, structuring and evaluation of qualitative and quantitative customer feedback as part of customer experience management.
Employee Experience Management
Collect and analyse employee feedback continuously and cost-effectively along the employee journey with the HR survey modules of the QuestionPro Employee Experience platform.
Brand Experience Management
Measure, evaluate and optimise your customers’ brand experiences with Brand Experience from QuestionPro and thus strengthen your brands and customer loyalty in the long term.
Course Experience Management
Real-time seminar evaluations: Measure & evaluate the quality of your seminar, education and training events with innovative survey and analysis technologies.
Event Experience Management
Interview guests and participants along the event journey and gain valuable qualitative and quantitative feedback to evaluate and optimise the event experience.
Experience App
With QuestionPro’s Experience App you can conduct mobile and offline surveys via Smartphone and Tablet PC. Available for the operating systems Android and iOS.
Experience Dashboard
Customisable, highly scalable and web-based expert and analysis dashboard for multidimensional, collaborative, rights- and role-based graphical reporting of data and text.
Experience Community
Create a powerful, dedicated and easy to manage discussion, evaluation, feedback and communication platform for your customers and prospects in just a few steps.
Survey & Experience Management Software
Create and evaluate surveys and touchpoint analyses: Complete survey automation with web-based experience management software (SaaS)
The most important features at a glance
- Professional, web-based, highly scalable survey and experience management platform (Software as a Service)
- Distribution of surveys and touchpoint analysis via code snippets on the website, SMS, email, terminals, social media buttons and QR Code et al.
- Offline survey and touchpoint analysis, also via APP
- More than 50 question types and 75 languages possible
- Scripting, validation, plausibility, look-ups, branching, logic checks, process and workflow features
- Comprehensive experience dashboard for data visualisation
Simple integration of the system into your existing IT, workflow and BPM infrastructure by means of open interface architecture
Customer Experience Management Plattform
Customer Experience Software for the structured collection and evaluation of qualitative and quantitative customer feedback using touchpoint analyses along the customer journey
The most important features at a glance
- Creation of online and offline touchpoints along the customer journey
- Initiation of processes and workflows, such as automatic ticket-to-survey conversion, scheduling and tracking functions, call-after buying, autoresponders
- Complaints and reclamation management
- KPI tracking: NPS, CSAT, CES et al
- Semantic free text analysis based on artificial intelligence
- Conjoint & TURF analyses
- van Westendorp Price Modeling
- Automatic distribution of surveys
- Intercept surveys (pop-up / exit surveys)
- Experience Management Dashboard
Employee Experience Management Platform
Unite all survey methods in HR with Employee Experience Management Software for a central collection & analysis of data from employee surveys, touchpoint analyses and pulse surveys
The most important features at a glance
- Instantly usable Employee Experience Management platform for employee surveys, 360 degree feedback, pulse surveys, transfer strength method and many more
- LiveView Dashboard with all relevant information on your surveys and analyses, which you can freely define
- Integrated tools for employee surveys, ad hoc and pulse surveys as well as 360-degree feedback, TRANSFERSTRENCY METHOD® etc.
- One-click feedback for micro-surveys conveniently by e-mail – no additional, annoying login necessary
- Interfaces to Slack, Google, Office 365
- Measurement of sensitivities, working atmosphere, commitment, willingness to perform, degree of target achievement as well as departmental and location benchmarks
Brand Experience Management Platform
Touchpoint analysis along the customer journey with QuestionPro’s brand experience management platform. Strengthen your brands, brand loyalty and the loyalty of your customers
The most important features at a glance
- Innovative brand experience management platform
- Latest tracking technologies for sustainable touchpoint management
- Pre-defined question sets such as Net Promoter Score, Budget Scale, van Westendorp Price Sensitivity Meter and many more
- Real-time reporting and analysis
- Individually configurable dashboards
- Ticket and alert function
- Touchpoint measurement across all media
- Simple connection to third-party systems, such as CRM, CMS or statistics programmes
- Easy to learn and intuitive to use
- Individual design of questionnaires and landing pages via CSS
Course Experience Management Platform
Conduct seminar surveys in the context of education controlling quickly, easily, safely and directly in the impression of the experience of your educational offers with innovative and on scientific standards based Course Experience Management Tools from QuestionPro
The most important features at a glance
- Used at colleges, universities and educational institutions in more than 100 countries
- Quick and easy creation of feedback forms
- Make your feedback forms available online, via QR Code, social media or e-mail
- Intuitive filling in on the PC or on mobile devices
- Automatic generation of seminar evaluation reports as downloadable PDF files
- Possibility of individual creation of analysis dashboards
- Data export for the analysis of evaluation results in third-party systems, such as SPSS, XLS, CSV
- No installation of clients necessary
Event Experience Management Platform
Evaluate and optimise the event experience of your guests and participants at trade fairs, congresses, conferences, festivals, concerts and major events regularly and cost-effectively.
The most important features at a glance
- Interview guests and participants easily and quickly before, during and after your event (real event journey tracking)
- Gain valuable feedback via Intercept survey on your website, QR code on tickets, social media platforms, SMS and email or Event Experience App
- Use QuestionPro event community to retain your guests and gain quantitative feedback
- Event Experience Dashboard for an overview of all important KPIs
- Multi-dashboard capable with many graphical evaluation options
- Compare evaluations of different events with each other (benchmark)
- Create landing sites for Ticket orders quickly and easily
- Gain data offline via personal interviews using the offline feedback app of the QuestionPro event experience management platform QuestionPro
Experience APP
Conduct online or offline surveys quickly, easily and securely with the QuestionPro Experience App. Online and offline synchronisation possible. Mobile experience management with innovative and high-performance technologies for “in-the-moment” surveys.
The most important features at a glance
- Quick and easy installation, full range of functions like the server application
- Offline storage of videos and images in online questionnaires for network-independent interviews
- Online and offline synchronisation of collected survey data with or without Internet connection
- feature restrictions and unpressing of notifications from other applications for undisturbed interviews
- For Android and iOS
- Offline evaluation in real time possible
- Evaluation of interviewer activities
- Multilingual use
Analysis and Experience Dashboard
The right data at the right time for the right person: The role-based Experience Dashboard for the analysis and visualisation of data and text from touchpoint analyses as part of employee and customer experience management.
The most important features at a glance
- Web-based analysis portal solution. No installation and maintenance necessary
- Batch upload of users and simple assignment of rights via toggle switch
- Illustration of a multidimensional organisational structure
- Simple setup of freely configurable dashboards via widget wizard
- Share dashboards, survey results and selective analyses
- Integrated notification system for collaborative work
- Comprehensive graphical analysis and integrated, user-defined reporting
- AI-based semantic text analyses
- Internal and external benchmarking, time series comparisons, integrated translation module for free text comments
- Report download via PDF, data export in CSV and XLS
- Analysis of KPI’s
Experience Community
One platform – everything in it! The QuestionPro Experience Community for companies & market researchers. Crown your experience management and create a virtual home for your customers, brands and employees and increase loyalty, commitment and participant retention.
The most important features at a glance
- Easily set up a customer and feedback community with a few mouse clicks in less than five minutes
- Easy creation and publication of surveys
- Simple and seamless integration of existing online panels
- Mobile & Social Media Integration
- Gamification, incentive and bonus functions for active and active members as well as integration of e-commerce partners for rewards programmes
- Chat, forum and discussion functions, for example for the moderation of virtual focus groups
- High degree of customisation and individualisation options through integrated CMS functions
- Extensive analysis and reporting functions in real time
- Easy connection to the Experience Management System of QuestionPro
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Experience Management Platform QuestionPro
1:1 live online presentation
We show you in an individual 1:1 live online presentation with a desired date how you can completely automate survey and analysis processes with the experience management platform QuestionPro.
Experience Management Platform QuestionPro at a glance
- Holistic, comprehensive, web-based, technologically innovative and highly scalable experience management platform for the complete automation of online and offline touchpoint analysis
- Developed over the past two decades in close cooperation with experts in the fields of experience management, market research and human resources, and closely aligned with the wishes and needs of our customers
- Very easy to learn application interface according to the latest UX standards, thus short training periods, quick “Ready-to-Use”, quick set-up of touchpoint analyses and experience management survey processes
- ISO 27001-certified, DSGVO (GDPR)-compliant, server in the European Union, high security standards, high-performance servers, open interface concept for easy connection of third-party systems
- Free, semantic text analysis, based on artificial intelligence, which can extract emotions and affects from written and spoken texts and comments
- Sophisticated rights and role concept for collaborative work in teams, simple login via single sign-on, simple assignment of access rights on all application levels at the click of a mouse
- 24/7 multilingual support around the clock, personal, solution-oriented, implementation-strong and experienced contact persons and project teams on a technical and methodical level, comprehensive help documentation, live chat, webinars
- Central, clear, freely configurable and multi-widget based experience management dashboard for the analysis of data and free text with the support of artificial intelligence
- Pre-defined, customisable question sets (e.g. CSAT, NPS, CES, ENPS, CONJOINT, TURF) specially developed for the areas of experience management and market research. No programming required.
- Our internal consultants, IT specialists and project management teams have years of expertise in the areas of customer experience management and employee experience management
Further information on the experience management platform QuestionPro
Customer Experience Management in practice: definition, examples, live presentation
The Customer Experience Management Guide from QuestionPro. Everything you should know about Customer Experience Management. Definitions, explanations, touchpoint analysis, customer journey, experience dashboard.
Employee Surveys: Definitions, Types, Forms, Examples, Advantages and Tips
With the innovative Employee Experience Management platform from QuestionPro you can measure and evaluate employee surveys cost-efficiently with Employee Touchpoint analyses along the Employee Journey
Customer Surveys: Questions you should ask your customers as part of your touchpoint analysis
In our blog article on the subject of customer surveys, we show you which questions you should ask your customers in the context of touchpoint analysis. A practical guide for Customer Experience Managers
QuestionPro is one of the world’s largest providers of online panels and software for your market research.
Use the QuestionPro Online Panel for experience management, customer surveys and market research Quick to set up, valid data, high data quality. Arrange a 1:1 Live Online Demo
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Software for Surveys, Market Research and Experience Management. Create, conduct and evaluate online and offline Surveys & Touchpoint Analyses.
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