Experience Management Platform
The experience management platform QuestionPro provides innovative tools for the collection and analysis of structured and unstructured data from touchpoint analyses.
Experience management can be defined as a set of measures aimed at measuring and continuously improving the experiences of stakeholders, such as customers, employees, investors, suppliers or shareholders, in relation to a company. Experience Management accordingly pursues the goal of increasing and consolidating the relationship between a company and its brands, products or services and the interest groups by consciously influencing them. The experience management platform QuestionPro supports you in this.
Influencing takes place at the touchpoints between companies and interest groups. In any interaction between companies and interest groups, the company tries to convey positive experiences and lessons learned on the side of the interest group.
With more than 4 million users in over 100 countries, the Experience Management Platform ( SaaS ) QuestionPro is one of the world’s most widely used platforms and a technologically and methodologically innovative solution for the collection and analysis of data in the context of experience management. With QuestionPro you can completely automate survey processes and analyse and visualise data from touchpoint analysis, thus supporting you on your way to Experience Excellence!
For almost 20 years QuestionPro has been offering reliable, high-performance and innovative technologies as well as high security standards, naturally with data hosting in the European Union. ISO 27001 certified. DSGVO (GDPdU) compliant. The experience management platform QuestionPro combines all solutions for comprehensive customer experience management as well as employee experience management on a single web-based platform.
QuestionPro’s Experience Management Platform, developed for almost two decades now, is a modular and web-based portal solution with tools for collecting and analysing data from all conceivable Experience Management applications, such as Customer Experience Management or Employee Experience Management.
QuestionPro also includes technologies for the control of workflow and business processes. The open interface concept of the Experience Management Platform ensures that third-party systems, such as CRM, ERP or HIS systems, can be easily connected, making it easy to link experience data with operational data.
Finally, the Experience Management Dashboard provides a simple and clear analysis, presentation and visualisation of your data. In addition, QuestionPro offers an outstanding service and many years of expertise in the field of Experience Management. We are available for you 24 hours a day, 7 days a week, all year round!
The web-based QuestionPro Experience Management Software (SaaS) is comprehensive, technologically advanced, high-performance and powerful and meets all the demands of high expectations for innovative experience management and successful experience transformation. Here you can find an overview of the modules.
Conduct and evaluate professional online surveys, mobile surveys and offline data collection quickly, easily, cost-effectively and securely via EU servers.
With touchpoint analysis for the continuous collection, structuring and evaluation of qualitative and quantitative customer feedback as part of customer experience management.
Collect and analyse employee feedback continuously and cost-effectively along the employee journey with the HR survey modules of the QuestionPro Employee Experience platform.
Measure, evaluate and optimise your customers’ brand experiences with Brand Experience from QuestionPro and thus strengthen your brands and customer loyalty in the long term.
Real-time seminar evaluations: Measure & evaluate the quality of your seminar, education and training events with innovative survey and analysis technologies.
Interview guests and participants along the event journey and gain valuable qualitative and quantitative feedback to evaluate and optimise the event experience.
With QuestionPro’s Experience App you can conduct mobile and offline surveys via Smartphone and Tablet PC. Available for the operating systems Android and iOS.
Customisable, highly scalable and web-based expert and analysis dashboard for multidimensional, collaborative, rights- and role-based graphical reporting of data and text.
Create a powerful, dedicated and easy to manage discussion, evaluation, feedback and communication platform for your customers and prospects in just a few steps.
Create and evaluate surveys and touchpoint analyses: Complete survey automation with web-based experience management software (SaaS)
Customer Experience Software for the structured collection and evaluation of qualitative and quantitative customer feedback using touchpoint analyses along the customer journey
Unite all survey methods in HR with Employee Experience Management Software for a central collection & analysis of data from employee surveys, touchpoint analyses and pulse surveys
Touchpoint analysis along the customer journey with QuestionPro’s brand experience management platform. Strengthen your brands, brand loyalty and the loyalty of your customers
Conduct seminar surveys in the context of education controlling quickly, easily, safely and directly in the impression of the experience of your educational offers with innovative and on scientific standards based Course Experience Management Tools from QuestionPro
Evaluate and optimise the event experience of your guests and participants at trade fairs, congresses, conferences, festivals, concerts and major events regularly and cost-effectively.
Conduct online or offline surveys quickly, easily and securely with the QuestionPro Experience App. Online and offline synchronisation possible. Mobile experience management with innovative and high-performance technologies for “in-the-moment” surveys.
The right data at the right time for the right person: The role-based Experience Dashboard for the analysis and visualisation of data and text from touchpoint analyses as part of employee and customer experience management.
One platform – everything in it! The QuestionPro Experience Community for companies & market researchers. Crown your experience management and create a virtual home for your customers, brands and employees and increase loyalty, commitment and participant retention.
.
We show you in an individual 1:1 live online presentation with a desired date how you can completely automate survey and analysis processes with the experience management platform QuestionPro.
The Customer Experience Management Guide from QuestionPro. Everything you should know about Customer Experience Management. Definitions, explanations, touchpoint analysis, customer journey, experience dashboard.
With the innovative Employee Experience Management platform from QuestionPro you can measure and evaluate employee surveys cost-efficiently with Employee Touchpoint analyses along the Employee Journey
In our blog article on the subject of customer surveys, we show you which questions you should ask your customers in the context of touchpoint analysis. A practical guide for Customer Experience Managers
Use the QuestionPro Online Panel for experience management, customer surveys and market research Quick to set up, valid data, high data quality. Arrange a 1:1 Live Online Demo