Customer Experience Management

Use feedback tabs and feedback buttons to easily and quickly collect data on the user experience of your website visitors

Create feedback tab
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Quickly and easily integrated: Feedback tab and feedback button for obtaining data only on the user experience of your website and for creating surveys

The role of feedback tabs and feedback buttons in touchpoint analysis

The task of touchpoint management is to create positive customer experiences at the contact points between customers, companies, products and brands. Whether these measures actually have an impact should be constantly questioned by directly surveying customers. For this purpose, QuestionPro offers a unique platform that enables companies to measure customer experiences at the contact points. One of the most important contact points today is the Internet, especially your own website.

There are many ways to survey your customers on your own website. However, some of them are found to be annoying by quite a few website visitors, such as so-called layer or pop-up surveys, which appear in the middle of user interaction in worst-case applications. This is a disruptor that should not be underestimated. And that is exactly what customer touchpoint management wants to avoid. However, when used wisely, for example when leaving the website, layer and pop-up surveys can also be useful. However, if you want to do without it completely, there is a sensible alternative, namely the so-called feedback tab or feedback button.

Feedback tabs and feedback buttons are unobtrusive

Feedback tabs and feedback buttons can be placed on the edges of the website and can be freely selected in shape, size and color so that they are really noticed and, above all, accepted by website visitors. Feedback tabs should therefore stand out from the basic color of the website. With one click or Figertip, the feedback tab or feedback button opens and your website visitors can provide their feedback, for example on usability, content or the clarity and completeness of the information on your website as part of your web experience survey.

Feedback tab and feedback button

Feedback tab and feedback button in touchpoint management

Set up feedback tab and feedback button tab

With QuestionPro you can quickly and easily set up a feedback tab or feedback button for your website, without any programming knowledge! You can easily embed the code snippet anywhere on your website.

Create feedback tab and feedback button

You can easily define the questions that the feedback tab should contain using the usual questionnaire designer in QuestionPro.

1:1 online presentation
Create and set up a feedback tab and feedback button with QuestionPro: We'll show you how easy it is!

The feedback tab / feedback button is part of our QuestionPro extension for Customer Experience Management and can be easily set up step by step and without any programming knowledge. We would be happy to show you how to carry out feedback tabs, feedback buttons and other touchpoint surveys with QuestionPro as part of a 1:1 online presentation.

Arrange an appointment now!


Try software for creating feedback tabs for free

If you have any questions about setting up and using feedback tabs or about online intercept surveys in general, we look forward to talking to you!

Test the agile market research and experience management platform for qualitative and quantitative data collection and data analysis from QuestionPro for 10 days free of charge

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