Customer Experience Management
Quickly and easily integrated: Feedback tab and feedback button for obtaining data only on the user experience of your website and for creating surveys
Create a feedback tab with QuestionPro
- 1 The role of feedback tabs and feedback buttons in touchpoint analysis
- 2 Feedback tabs and feedback buttons are unobtrusive
- 3 Create and set up a 1:1 online presentation feedback tab and feedback button with QuestionPro: We'll show you how easy it is!
- 4 Try software for creating feedback tabs for free
The task of touchpoint management is to create positive customer experiences at the contact points between customers, companies, products and brands. Whether these measures actually have an impact should be constantly questioned by directly surveying customers. For this purpose, QuestionPro offers a unique platform that enables companies to measure customer experiences at the contact points. One of the most important contact points today is the Internet, especially your own website.
There are many ways to survey your customers on your own website. However, some of them are found to be annoying by quite a few website visitors, such as so-called layer or pop-up surveys, which appear in the middle of user interaction in worst-case applications. This is a disruptor that should not be underestimated. And that is exactly what customer touchpoint management wants to avoid. However, when used wisely, for example when leaving the website, layer and pop-up surveys can also be useful. However, if you want to do without it completely, there is a sensible alternative, namely the so-called feedback tab or feedback button.
Feedback tabs and feedback buttons can be placed on the edges of the website and can be freely selected in shape, size and color so that they are really noticed and, above all, accepted by website visitors. Feedback tabs should therefore stand out from the basic color of the website. With one click or Figertip, the feedback tab or feedback button opens and your website visitors can provide their feedback, for example on usability, content or the clarity and completeness of the information on your website as part of your web experience survey.
With QuestionPro you can quickly and easily set up a feedback tab or feedback button for your website, without any programming knowledge! You can easily embed the code snippet anywhere on your website.
You can easily define the questions that the feedback tab should contain using the usual questionnaire designer in QuestionPro.
The feedback tab / feedback button is part of our QuestionPro extension for Customer Experience Management and can be easily set up step by step and without any programming knowledge. We would be happy to show you how to carry out feedback tabs, feedback buttons and other touchpoint surveys with QuestionPro as part of a 1:1 online presentation.
Arrange an appointment now!
Try software for creating feedback tabs for free
If you have any questions about setting up and using feedback tabs or about online intercept surveys in general, we look forward to talking to you!
Test the agile market research and experience management platform for qualitative and quantitative data collection and data analysis from QuestionPro for 10 days free of charge
SHARE THIS ARTICLE
FURTHER INFORMATION
- Software and tools from QuestionPro for your experience management
- Customer Experience Management Platform: Make an appointment now for a live online presentation!
- Create a survey with the web-based survey software QuestionPro
- The big QuestionPro-Guide on the subject of customer surveys: definition, development, methods, examples, evaluation, template for import.