Feedback Terminal: Conduct surveys directly on site with QuestionPro

Use Feedback Terminals from QuestionPro to survey your customers, guests and employees quickly and easily directly at the scene, wherever you encounter them!

Feedback terminals create real-time feedback

In the reception hall, in the sales room, in the restaurant, in the assembly hall, in waiting halls or in common rooms. No matter where you meet your customers, guests or employees. Give them the opportunity to tell you what they think. And it's completely uncomplicated and easily accessible using the feedback terminal! Because nothing is more valuable than real-time feedback. Real-time feedback reflects the immediate impression, completely unfiltered! With the QuestionPro feedback and survey terminals you give customers, guests and employees the opportunity to tell you what is good and where you are facing challenges. This helps you make quick business decisions and initiate necessary changes.

The Feedback Terminal: Easy to use

Feedback terminals are easy to use! With a few fingertips, your customers, guests and employees can answer your questions “in passing”. For example, you can use star ratings, emoticons, Net Promoter Score or user-friendly sliding scales to answer your questions. This ease of use significantly increases your feedback response. By using feedback terminals, you receive more data in a shorter time and thus get an immediate and comprehensive impression.

With QuestionPro you can of course also initiate more complex surveys via the feedback terminal. The questionnaire for the feedback terminal adapts fully automatically to the display used, so that you can carry out even more extensive surveys easily and ergonomically without survey participants pressing the “end” button in annoyance! Basically, you can use QuestionPro's feedback and survey terminals to display all surveys that you would also carry out in the classic way.

Feedback terminals can be used almost everywhere

Feedback terminals can now be used virtually anywhere, even outdoors. They are robust and have a long service life because the displays are impact- and break-proof. Installation is also easy. In addition to hanging displays, floor-standing and table-top devices are also possible. This means that feedback terminals can be used flexibly and are accessible virtually anywhere.

Advantages and features of feedback terminals at a glance

• Collect direct, unfiltered “instant feedback” in real time directly on site with feedback terminals
• Give your customers, guests and employees the opportunity to express their opinion to you quickly and directly
• Positive feedback can be promoted via social media with QuestionPro
• Simple operation with a fingertip
• Use multilingual surveys
• Can be used online or offline
• Feedback terminals can be used almost everywhere, for example in shopping centers, in factory halls, in restaurants, in retail, in waiting rooms, in canteens, at trade fairs and congresses, in offices and conference rooms, in reception halls, etc.
• Simple installation of new surveys
• Once a question or survey has been answered, the system automatically returns to the original screen so that survey participants do not have to complete any additional navigation steps
• You can see the results of your surveys via feedback from the survey terminal in real time via the analysis dashboard integrated into QuestionPro, which can be accessed via all mobile devices or the classic PC
• Feedback and survey terminals save money because you don't have to use interviewers
• Ability to implement real-time responses to negative customer feedback

If you have any questions about surveys via the feedback terminal, we look forward to talking to you. We will be happy to answer any questions you may have via our contact page.

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