Customer Experience Consultant (m/f/d) / Full-time / Home Office / International Team

IT company / Leading provider / Online surveys / Analysis / Market research / Experience management

Since 2005, QuestionPro, with over 250 employees, has been one of the world's leading developers and providers of web-based survey and analysis tools in the areas of market research and experience management. As a Customer Experience Consultant (m/f/d) you act as a link between our customers and our sales department. Our ultimate goal is to ensure excellent service that is reflected in the highest level of customer satisfaction - this is exactly why we need you!

Your areas of responsibility:

Independent identification of customer wishes and determination of sales potential
Building customer relationships and active exchange
Mediation between customers and sales
Conducting customer satisfaction surveys on behalf of customers
Conceptual development of questionnaires and analysis methods
Development of customer-specific solutions and CX methods
Building customer journeys and touchpoints
Supervision of surveys in the field phase
Carrying out data analysis

Our requirements:

3-5 years of professional experience in the area of customer experience/market research
Experience in customer service
High customer orientation – patience, empathy and passion
Good technical understanding
High affinity for CRM and sales systems
Ability to quickly learn new facts
First-class communication skills
Fluent German and English skills
“Multitasking ability”
Ideally: University degree in IT or social sciences

What awaits you with us

Exciting tasks with alternating topics
Flat hierarchies and communication at eye level
Freedom for your own ideas and a committed, collegial atmosphere
Competitive pay, opportunities for further development
Regular company and team events
Work preferably in home office
Provision of modern work equipment (Macbook, iPhone)
Professional onboarding

If you are interested, please contact Michaela Huhn | directly by email with your detailed application documents jobs@questionpro.de

/* LinkedIn Insight Tag*/