Customer Experience Key Account Manager DACH region (m/f/d) / full-time / home office / international team

IT company / leading provider / customer experience / customer journey mapping / online surveys / analysis / market research / experience management

Since 2005, QuestionPro has been one of the world's leading developers and providers of web-based survey and analysis tools in the areas of market research and experience management with over 350 employees. For the development of our business activities and to expand our sales, we are now looking for a committed, motivated and confident Key Account Manager (m/f/d) for all phases of the sales process - in other words, exactly you!

Your tasks as a key account manager

Acquisition of new customers and customer support
Active sales planning through efficient “pipeline management”
Participation in acquisition appointments as well as their preparation and follow-up
Identifying business potential based on customer needs, “cross-selling and upselling”
Creation of customer-specific presentations, offers and contracts
Manage the sales process: inquiry, consultation/presentation, offer creation, closing
Building strategic and long-term customer relationships

Our requirements

Experiences in customer experience topics
Completed studies or commercial training
High affinity for the software industry, interest in its development
High sales affinity and service mentality
Experience in solution sales, sales of consulting / full service, ideally in enterprise feedback / experience management
High customer orientation, regular maintenance of customer relationships
Ability to structure and prioritize tasks independently
Teamwork and a “hands-on mentality”
Very good communication skills
Fluent German and very good English skills
Confident in the use of Microsoft Office products
Ideally: experience in conducting sales-oriented webinars and 1:1 online presentations/ experience with modern sales tools and methods/ social networking/

What awaits you with us

Exciting tasks with alternating topics
Flat hierarchies, communication at eye level
Freedom for your own ideas and a committed, collegial atmosphere
Competitive pay, opportunities for further development
Regular company and team events
Provision of modern work equipment (Macbook, iPhone)
Work preferably in home office
Professional onboarding

If you are interested, please contact Thomas Maiwald-Immer | directly by email with your detailed application documents jobs@questionpro.de

/* LinkedIn Insight Tag*/