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Here you will find an overview of all the support options available to you QuestionPro,

Support, support and help with online surveys

It's getting late in the office again, the survey or feedback project has to be published tomorrow morning and there are still a few unanswered questions about technology or feasibility? No problem! With QuestionPro you enjoy free, fast and professional 24-hour support, 7 days a week – consistently! We don't leave you alone with your challenges and overcome them together with you!

However, there are different support variants and accesses for the different license models. Here we explain which access is available to which license models.

License Support
 Email 24×7*  Chat 24×7*  Phone  Personal AP
Essential ✓
Advanced ✓ ✓ ✓
Enterprise ✓ ✓ ✓ ✓
Market Research Edition ✓ ✓ ✓ ✓
Employee Experience Edition ✓ ✓ ✓ ✓
Customer Experience Edition ✓ ✓ ✓ ✓
Community. ✓ ✓ ✓ ✓

* Email support: processing time 24 hours
* Chat support: Monday to Friday
* Telephone support: Monday to Friday

 .

Email Support – Help and support for your survey and for everyone!

The e-mail support is used most frequently and especially gladly by our customers to help with burning questions about the creation and evaluation of surveys. Here you can describe your situation in detail and attach screenshots if necessary. You will receive fast support from our team of experts, because the answer won't take long! The e-mail support help is available to you completely free of charge for all licence variants, from the Essential version to the Enterprise licence! Use the following e-mail address for your support request: support@questionpro.com. Incoming support e-mails are prioritised according to the type of licence model.

Premium email support. Fast help and support for customers of our extended license models

Premium email support is available to all QuestionPro customers with the ADVANCED license version or higher and offers quick help if you have challenges with your surveys. Incoming support requests from customers with extended and paid license variants are answered with higher priority and therefore receive support more quickly.

Live support: The QuestionPro live chat with experts

When you access our homepage or our blog, you will always find the chat applet at the bottom right of the screen, which you can activate with a mouse click or fingertip. Here you can get quick help, support and support from experienced support staff. Live chat is available free of charge to all customers with the ADVANCED license variant for support inquiries, 24 hours a day, Monday to Sunday. Please have your customer number ready here so that you can receive support and help quickly.

Help and support by phone

From the Advanced license version onwards, QuestionPro customers also have the option of telephone support. We support you with our support 7 days a week (Monday – Sunday) – worldwide. No matter where you are. The following numbers are available to our customers with the ADVANCED license version and higher:

  • North America Toll Free Seattle, US
    800-531-0228
  • Europe / Middle East / Africa London, UK
    +44 (20) 7558-8080
  • Asia Pacific / Australia Auckland, NZ
    +64 (9) 950-3305
  • Other International
    +44 207 193 3374

Create surveys for free with the professional and web-based survey software QuestionPro

You have any questions or suggestions? We look forward to your inquiry! Simply use the contact formto get in touch. Register now for free and create your first online survey with QuestionPro.

WE WILL GIVE YOU 300 FEEDBACK PER SURVEY. CREATE SO MANY SURVEY AS YOU LIKE!

TRY IT FOR FREE!

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Welcome to QuestionPro! By registering free of charge, you have chosen one of the world's most widely used professional, web-based survey and analysis solutions. More than 3 million people collect and analyse data from online surveys with QuestionPro. To make it easier for our new customers to get started, we have summarized and answered the most frequently asked questions that customers ask us when they start working with QuestionPro. Quick guide: First steps after logging in How do I check which server I registered my user account on? Where can I find a user manual or online help? Who do I contact if I need support? Are there user webinars that I can take part in as a customer? How do I change the system language? How do I create my first survey? How do I change the survey or Questionnaire language? How do I change the layout of my survey? How can I distribute my surveys? Can I test advanced features for free? How do I check which server I registered my user account on? All links for the initial registration of a user account on the QuestionPro.de website lead to registration pages on our EU server in Meppel, Netherlands. However, it may be that you accessed the user account registration page via an external link or via a page of the global QuestionPro group and registered your user account on our US server. This way you can find out whether you have registered your user account on the EU server or on the US server. Navigate to your user account and click on your avatar. At the end of the menu bar that opens you will find the entry about the server location. If you accidentally registered in the USA, but you prefer a user account on our server in the European Union, simply delete the existing user account first. To do this, click on your avatar and then on “My user account”. Then scroll to the bottom of the page and click “Delete user account”. To then register on our server in the European Union, please use the following link: https://eu.questionpro.com/a/showEntry.do?lan=de_DElan=de_DE ↑ back to the overview of contents --- The QuestionPro Online help QuestionPro offers you a comprehensive online help library where you will find answers to your questions about using QuestionPro with the support of an integrated keyword search. Online Help Library QuestionPro Training Manual Or you can visit our QuestionPro Online Academy. Here you will find all information about the creation, distribution and analysis of online surveys with QuestionPro. → Click here for the QuestionPro Online Academy ↑ back to the overview of contents Free support for QuestionPro customers In principle, all QuestionPro customers enjoy free support. How you can contact our support depends on the license model with which you use QuestionPro. Here you will find a → summary of the support options. ↑ back to the overview of contents --- User webinars for registered QuestionPro users: of course free of charge! All registered QuestionPro users - regardless of the license used - have the opportunity to participate in the webinar "QuestionPro in practice" free of charge. → Register for the free webinar “QuestionPro in practice”. ↑ back to the table of contents --- Changing the system language in QuestionPro The default language of the user interface does not correspond to your requirements? No problem! Change the language setting as follows: Click on the user icon in the top right, then click on your username. In the mask that appears, click on Select language, select your preferred entry and decide between German, English, Portuguese, Arabic, Japanese, Spanish, French. ↑ back to content overview Create your first survey with QuestionPro You create your first surveys as follows: On the top right of your user interface, click on + Create survey. You can also import a questionnaire from WORD - depending on the license model used. You can find out how to do this in our help library → Create a survey from a Word template. You can find more information about how to create your first → questionnaire in our help library. ↑ back to overview of contents Changes to the survey or Questionnaire language You can change the language of your online survey as follows: Navigate to → Edit → Language and select the desired survey language via → Set default language. Depending on the license model, you can also add additional languages. Here you can find further information on the topic→ multilingual surveys. ↑ back to table of contents Adjust the layout of your online survey QuestionPro offers you comprehensive design options for the look and feel of your survey. First navigate to the menu item → Edit → Design. A design editor opens on the right edge of the screen. If you click on the descriptive lettering of the respective color scheme, a pop-up menu opens with a selection of font options. If you click on the respective color, you can adjust it to your liking. Save your changes afterwards. ↑ back to table of contents How to distribute your online survey with QuestionPro After you have created your online survey, it should now be distributed. There are various options available to you for this. We have summarized all distribution methods for you in a blog article: → Distribute online surveys And this is how you get to the function: Within your survey, click on → Distribution. There are several options available to you in the submenu. Choose your preferred distribution method, such as sending by email, via social networks such as Facebook, Twitter, XING or LinkedIn, embedding in a website or blog, printing out a QR code with a link to the survey. It is also possible to commission an online panel to answer your questionnaire or place your online survey in a community. There are no additional costs for both variants. ↑ back to overview of contents Test extended functions: 14 day evaluation license During the training phase within your Essential license, you will often come across functions that are only available from the extended, paid version of QuestionPro. However, you can test this function free of charge for 14 days, without any risk or automatic conversion of an Essential license into a purchase license. Here you can request your → evaluation license ↑ back to overview of contents Please feel free to contact us if you have any questions about using QuestionPro.
Getting started with QuestionPro. A quick guide for logging in for the first time
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