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Touchpoints are the points of contact and sometimes interaction with your customers. We'll show you how to do customer journey mapping. Measure touchpoints correctly, analyse them in real time and increase your Net Promoter Score through successful touchpoint management.

Touchpoint analysis: We answer all your questions!

As part of our 1:1 online live presentation, we will show you how you can measure customer experiences quickly, easily and cost-effectively as part of customer touchpoint management using touchpoint analysis by using modern survey and analysis technologies at the contact points of the customer journey can do. We support you in successfully designing customer journey maps and correctly prioritizing touchpoints.

Measure customer experiences and customer experiences at the interfaces to your company, your products and your brands and services with touchpoint analyses and combine different survey methods across all media on just one Customer Experience Management platform!

Consolidate, structure, evaluate and assess data from touchpoint analyses

We would like to present you with new options for bringing together, structuring and evaluating valuable data from touchpoint analyses with the help of a central Customer Experience Management application. Based on the data obtained and the clear presentation in the form of an analysis dashboard, you gain completely new insights into customer behavior at the respective touchpoint and the entire customer journey. At the same time, you find out whether your Customer Experience Management measures at the contact points (touchpoints) with your prospects and customers are actually effective.

Customer survey touchpoint analysis customer journey

Content of the 1:1 online presentation on the topic of touchpoint analysis

  • General technological and functional overview
  • Touchpoint analyses along the customer journey
  • What are customer touchpoints
  • Creating touchpoint feedback projects
  • Possibilities for embedding and distributing surveys
  • Net Promoter Score: Feedback collection and form of presentation
  • Real-time dashboard: evaluation, analysis & reporting
  • Promoter Amplification & Detractor Recovery
  • Touchpoint analysis for different industries and areas

Who is this live online demo on touchpoint analysis aimed at?

With our 1:1 live presentation on the topic of touchpoint analyses, we address responsible employees from the areas of marketing, sales, service, help desk as well as managing directors and project managers of Customer Experience Management. In addition, the offer is also interesting for consultants from the above-mentioned areas who would like to offer their customers new perspectives and possibilities in the collection and analysis of customer-specific data.

Learn how to discover undreamt-of data collection and analysis potential with modern survey technologies, how quickly, easily and cost-effectively you can initiate surveys as part of touchpoint analyses and evaluate them in real time.

1:1 live online presentation:
Carry out touchpoint analyses with the CX software QuestionPro

Our CX experts will be happy to provide you with a consultation on the topic of touchpoint analyses at an appointment of your choice. Arrange an individual appointment.

Try software for market research and experience management now for 10 days free of charge!

Do you have any questions about the content of this blog? Simply contact us via contact form. We look forward to a dialogue with you! You too can test QuestionPro for 10 days free of charge and without risk in depth!

Test the agile market research and experience management platform for qualitative and quantitative data collection and data analysis from QuestionPro for 10 days free of charge

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KEYWORDS OF THIS BLOG POST

Touchpoint analysis | Customer touchpoint analysis | CX | importance

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