Data protection officer in accordance with Section 38 of the Federal Data Protection Act (BDSG) and Article 37 of the General Data Protection Regulation (GDPR)
ISICO Datenschutz GmbH
At the Hamburger Bahnhof 4
Tel: 49 30 91607401
Fax: +49 30 91607402
Information on data storage and server location
EU data center in the Netherlands
Data center operator: https://serverius.net/
Address: Ketelskamp 10, 7942 KG Meppel, Netherlands
Certification: ISO / IEC 27001 / ISO 9000: 2008
Can be contacted at: http://eu.questionpro.com
These data protection provisions apply to the website www.questionpro.de, which through the QuestionPro GmbH is operated and is responsible for. These also apply to services, product extensions and consulting services.
QuestionPro strives to comply with its data protection practices and guidelines. This also applies to all applicable international, country-specific, official regulations and / or local laws, regulations, provisions and requirements or industrial norms, standards and regulations of professional associations in the market and opinion research environment.
We also adhere to the International Code of Market and Social Research and the Code of Standards and Ethics in Survey Research of the Council of American Survey Research Organisations (CASRO). QuestionPro is committed to protecting the security and integrity of all personal and disclosed information collected. QuestionPro will not use any personal information for direct marketing or advertising purposes. This also applies to members of our online panels.
Collection and use of information
To our service on questionpro.com requires registration with a user name and password. To complete the registration process, you need to provide contact information including your email address. We use this to send you information about the use of the service in which you have expressed interest by registering.
After registering on our site, we will also use the email address to send update notifications. This form of communication should help you to understand and use our services optimally. You can of course unsubscribe from this information at any time.
If you order a paid service on our website, we will ask for further information in order to be able to identify you personally. We need information such as B. the full name, a billing address and billing information in the case of a credit card payment. (Credit card number, expiry date) We use this information exclusively for the billing process. If there are difficulties with the payment, we will also use this information to contact you. this data is also used to send you billing-relevant information. This includes, among other things, an email confirmation that payment has been made, account upgrades or account cancellations.
During the period of use of questionpro.com we store information such as B. user information, cookies and log files to ensure service-oriented operation. The storage of information relates to the following categories:
-> Registration information:
Username, password, first name, last name, email address and telephone
-> Order information:
Credit card number, expiration date and billing address
-> Personal preferences:
Information on user behavior in order to improve the user experience
This information is also used to recommend specific functions to the user and to make them accessible. Profile information can be updated at any time by the user. This is possible after logging in under “My Account”.
Surveys and online panels
If you are a member of our research panel, we will send you an invitation to participate in surveys from time to time. If you then take part in these surveys, we will also receive data in this context that personally identify you. Participation in these surveys is completely voluntary. You also decide what information you want to reveal in these surveys. Typically this information includes e.g. B. the first and last name as well as other demographic characteristics such as the location or the postcode. We also use this information to obtain further insights into user behavior on our website.
Forwarding to friends or setting up additional user accounts
It is possible for users to forward the link to a survey to other users by entering their email address at the end. They will then automatically receive a link to the survey and a note on the QuestionPro Website. We will not pass this e-mail address on to third parties in any way, nor will we make it available to the survey administrator. We will not send further e-mails to these addresses unless these users contact us independently.
Every participant contacted by us has the option at any time either via support-team @questionpro.com or via the contact form and be removed from the list.
If you add a new user to your account, we will save information such as first name, last name, email address and other contact details that were provided during the setup. This information is stored solely to provide you (as our customer) with this data. You or the newly created user can contact us at any time via support-team @questionproContact .com to have this information deleted.
Use of information
Any information submitted to us when creating the survey is the property of the survey administrator. Our service is basically designed in such a way that surveys are provided via URL. If the content of the survey is confidential, it can be protected with a password. E-mail addresses that have been uploaded to the system for the purpose of sending e-mails are the sole property of the survey administrator. We will never pass this data on to third parties. in addition, all data collected and stored during a survey is the property of the survey administrator. By default, this information is protected by entering the survey administrator's login data. However, it is possible to share online reports with other users via URL. The survey administrator has the sole right to make these settings. We will never use data from surveys for our purposes. QuestionPro only records the IP address, which is not used for evaluating user behavior or monitoring. In some non-US states, however, the IP address can be viewed as personal information or personal data. In this case it will QuestionPro disclose the origin, use, storage and security of this information within the framework of the legal requirements, if necessary.
Communication about QuestionPro. De
Communication and product updates
We will occasionally send you information about product improvements, new services and instructions on how to use our software. This communication is used to support the use of our online portal. However, in order to protect your privacy, we offer you the option of unsubscribing from this information. However, we will continue to send information that is relevant to the use of the service. This applies, for example, to situations such as server maintenance or the temporary failure of the service. Service-relevant e-mails include confirmations for payment transactions, account upgrades or cancellation confirmations. If this is also not desired, the user account can be terminated at any time.
Based on the personal information that you sent to us when you registered, you will receive a welcome email to verify your user account or to give you a personal contact. We will also contact you if you have sent us a request via the website or via your user account.
Information sharing and disclosure
Transfer of personal data
We do not disclose any personal and identifiable information to third parties, except as described below. So if a user wants a service from one of our partners, then we will in this case, explicitly at the request of the customer, pass on his data to our partner. The customer alone grants us this right. This applies, for example, to participating in an online panel from one of our partners. The personal data of the interested party will then, if necessary, be forwarded to this partner. However, this is only done for the purpose of using this service. Our partners are again forbidden to pass this data on to third parties.
We also use a third party service provider to provide online chat support for our customers. If you use the live chat to communicate with us, the necessary information will be saved by it in order to be able to provide this service. The service provider is prohibited from using this information for other purposes.
We use external credit card payment systems to pay for our services. Data transferred during the payment process will not be retained, stored, passed on or used for other purposes by these companies. QuestionPro however, reserves the right to pass this information on to investigative authorities in order to protect its rights or to comply with possible judicial instructions.
In the event of a merger or sale of QuestionPro with or to another company, we will inform you personally about it. This also applies to a partial sale of shares from the company. In addition, we will announce this in a prominent place on our website. You will also receive further information and the option to choose how to proceed with your personal data.
Bulletin boards / chats / forums
If you use a bulletin board, chat rooms or public forums on our site, you must be aware that any information you distribute there can be read, collected and used by other people. In these cases we are not responsible for the personal and possibly identifiable information shared there. However, you can have published data deleted there. Please contact privacy @questionpro.com. In some cases, however, we may not be able to delete this information either. In this case you will receive a response from us.
We occasionally publish personal recommendations from satisfied customers on our website and other sites. We use the name with your express consent. If you would like to update or delete these recommendations, please contact privacy @questionpro. Com.
Access to personal information
If your personal data should change or you would like to cancel our service, you have the option at any time to change your data yourself or to cancel the user account. You can do this in the login area under “My Account”.
We store your data for the time you have a user account with us. We store and use your information to the extent that we can meet our legal obligations, resolve any disputes and enforce our contractual agreements.
The security of your personal data is very important to us. Sensitive data such as B. Credit card information is encrypted and transmitted to us using Secure Socket Layer technology (SSL). In this context, we follow the latest industry standards for both data transmission and storage. In general, however, it is important to know that no method of electronic data transmission and storage guarantees 100% security. However, we try to do everything within the scope of economic justifiability to ensure the best possible protection of your data.
Link to third party websites
Our website contains links to third-party websites that may use different data protection provisions. If you transmit personal data to this website, then the provisions there apply in this case. We therefore recommend that you check these provisions before sending your personal data.
Social media widgets
Single Sign On (SSO)
You can log in to our site using Single Sign On (SSO) via Facebook Connect or another Open ID provider. These services authenticate your identity and transmit data such as your name and email address to us. Furthermore, z. B. prefilled the registration form with this data. Services such as Facebook Connect also give you the opportunity to publish information about your activities and share this information with other users on your behalf.
Cookies in the user interface (user interface / log-in page) of QuestionPro
NextRoll uses on the log-in side and the user interface of QuestionPro Cookies and similar technologies that collect and use personal data (e.g. your IP address) in order to place personalized information for users and to measure and analyse this in order to be able to continuously improve the system.
You have the option of rejecting these cookies.
Here you can save the cookies → manage.
If you select “Reject”, NextRoll will not place any cookies on your computer.
In the event of changes in the data protection regulations, we will inform you about them. This happens both in the data protection regulation itself, as well as on our website and by email. We will also inform you about the reason for the changes. We reserve the right to adapt the data protection regulations at any time. We therefore ask you to review these provisions from time to time.