With the reputation management tool CX-Reviews, you can respond immediately to negative reviews and comments in more than 90 review portals. You will receive notifications about newly received reviews fully automatically. You also have access to meaningful reputation and sentiment analyses.
With the reputation management tool CX-Reviews, you can respond immediately to negative reviews and comments in more than 90 review portals. You will receive notifications about newly received reviews fully automatically. You also have access to meaningful reputation and sentiment analyses.
Simply tap on a hotspot and an information box opens with explanations of the respective features.
QUICKLY SET UP
CX Reviews is ready to use within a few minutes and rating portals relevant to you as well as social media platforms are linked quickly and easily.
Easy to use
Intuitive and clear dashboard. No learning necessary. You can start immediately! No installation necessary. Can be used as a web app on all displays and devices.
ALWAYS UP TO DATE
CX Reviews updates incoming reviews hourly. Your responses are displayed on the relevant review portals immediately after being sent from the web app, without delay.
Notifications & Alerts
CX Reviews notifies you by email or in-app when your business has received a new review via a review portal. You can also configure alerts individually.
Location zoom map
The zoom map shows you all locations that are linked to your CX Reviews account. This will take you quickly and easily to the review overview of the desired location.
Reply, edit, delete
Reply directly and easily from the system to evaluations and ratings from your customers and prospects. If necessary, you can edit or delete your answers.
Sentiment and text analysis
CX Reviews analyses and categorises text reviews from review portals fully automatically on the basis of automated, AI-based semantic text analysis and displays them clearly
Graphical sentiment ratio
CX Reviews automatically creates a sentiment ratio that clearly visualises whether you receive predominantly negative, neutral or positive text comments on review portals.
Auto-translation
Reviews for Google My Business can be translated fully automatically into several languages. This helps internationally operating companies in particular to understand reviews.
Win new customers
Public negative reviews cost you customers. That is a fact. Use negative reviews to improve your products and services and communicate changes. Interested parties will register this positively.
Prevent customer churn
When disgruntled customers make their disappointment public, enter into dialogue with them - respond with them QuestionPro respond immediately to negative feedback and try to enter into dialogue with disgruntled customers.
Increase reputation
When customers and prospects register that you are engaged in public rating portals for both negative and positive ratings and reviews, this is viewed positively. QuestionPro makes it easy for you to do this!
React fast
With QuestionPro you can react quickly to negative customer reviews. You receive hourly notifications about new reviews and know immediately what went wrong and can react immediately.
For large and small companies
Due to the fair licensing model, CX Reviews can be used by both corporations and small companies. The prerequisite for use is that your company has an entry in at least one rating portal
SAVE TIME & MONEY
CX Reviews monitors more than 90 portals and social media platforms for you, fully automatically. This saves you a lot of time, money and stress. You don't have to monitor all portals manually.
Live Demo: See how it works!
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