Market research & experience management
QuestionPro supports you when entering data during the telephone interview in telephone surveys through an intelligent questionnaire structure with branching logic and validations
Conduct a telephone survey using QuestionPro software
Conduct a telephone survey using QuestionPro software
QuestionPro is ideal for conducting a telephone survey. The web-based survey and analysis platform is CATI-capable and can be run in kiosk mode. CATI stands for Computer Assisted Telephone Interview. The questionnaire can be defined as an input mask using QuestionPro so that telephone interviewers can enter the responses of the survey participants directly on the screen during the telephone survey. The input mask, in turn, can be structured like a conversation guide using branching routines.
Kiosk mode and connection to third-party systems
The kiosk mode allows telephone interviewers to enter data during the telephone survey without distraction, as all third-party programs only run in the background or are completely closed during the interview. In addition, the data entry mask automatically jumps to the next question as soon as a previous question has been answered. Due to the open interface concept, QuestionPro can also be connected to third-party systems such as dialers, CRM or ERP tools. The seamless integration ensures easy data transfer to the desired systems. The QuestionPro Online Panel can also be integrated quickly and easily, so that you can access a representative sample for your surveys in no time!
CAPI, CATI, CASI in telephone surveys: explanations of terms
Anyone who deals with the topic of survey methods in market research will inevitably come across the following abbreviations at some point: CAPI, CATI, CASI. The abbreviation CAPI stands for Computer Assisted Personal Interview and means a personally conducted interview in which a computer, laptop, smartphone or tablet PC is used to collect data. CATI stands for Computer Assisted Telephone Interview. This means that during a telephone survey, the interviewer enters the data directly into the PC. The term CASI is the abbreviation for Computer Assisted Self Interview and means nothing other than the entry of data by a survey participant into a classic online questionnaire.
Telephone survey via IVR
With QuestionPro you can also carry out a telephone survey via IVR, i.e. Interactive Voice Response. This means that telephone calls are made automatically via a dialer and the interview itself is carried out electronically with the help of recorded questions that are played when the dialing attempt is successful. With IVR it is possible to carry out telephone surveys fully automatically,
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Do you have questions about telephone surveys? Simply contact us using our contact form. We look forward to speaking with you! Conduct telephone surveys cost-effectively now and test QuestionPro at your leisure for 10 days.
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FURTHER INFORMATION
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