As an energy supplier, gain enormous competitive advantages through great customer experiences!
Customers are comparing different prices and conditions from energy providers more than ever and are increasingly placing their own CO2 footprint and that of the supplier at the forefront of their decisions. In order to counteract these effects, it is essential for energy companies to ensure high customer satisfaction in addition to attractive prices and conditions as well as the provision of additional products (e.g. mobile communications, Internet, car sharing, etc.). This reduces fluctuation and increases the recommendation rate.
QuestionPro's Insights Cloud provides you with a CX and market research platform with which you can obtain, analyse and manage important data cost-efficiently and thus make fact-based decisions!
The scalable market research and CX management solution for companies in the energy industry
QuestionPro's Insights Cloud for market research and Customer Experience Management offers energy companies all the necessary features to identify customer wishes and expectations and to create positive customer experiences along the entire customer journey and at all customer touchpoints.
MARKET RESEARCH
Carry out quantitative and qualitative projects without much effort and use the QuestionPro panel for insights from competitive customers. Use the Insights Cloud to create the basis for a comprehensive understanding of your customers and the market: measurement of satisfaction, community, semantic text analysis, Max-Diff, conjoint analysis, price testing, concept testing, ad/video/logo testing, TURF , forums, focus groups and much more
EXPERIENCE MANAGEMENT
Carry out intelligent touchpoint analyses along the entire customer journey online and offline, determine key performance indicators such as NPS, CSAT or CES and optimize your XM through sentiment, key driver and GAP analyses. Monitor your key performance indicators, conduct intercept surveys, receive closed loop feedback and carry out successful churn prediction and detractor recovery!
REPUTATION MANAGEMENT
Identify negative reviews, criticism and ratings on social media platforms and important rating portals in real time and automatically with artificial intelligence-based review management with social listening functions. Respond to negative comments and reviews directly from the Insights Cloud without having to log into each individual rating portal or social network.
REAL-TIME ANALYSIS
Combine experience data from touchpoint analyses and customer surveys with operational data from distributed CRM, sales and ERP systems with the innovative Insights Cloud. Gain in-depth insights into distributed data streams and derive important business decisions “in-time” from real-time analyses. Quickly identify trends and tendencies and react immediately to changes that hinder business.
SERVICE & CONSULTING
We advise you in the areas of market research and experience management based on the Insights Cloud and benchmark data. In addition, our market research full service supports you from the conception and planning of a study through implementation to analysis and presentation of results, whether qualitative, quantitative or a combination. If you wish, we can take over the development and management of your communities and offer you a full panel service.
INTEGRATIONS
QuestionPro's Insights Cloud for companies in the energy industry can be quickly and easily connected to your CRM, ERP or sales system via an API interface. Furthermore, the Insights Cloud includes a variety of standardized extensions and integrations for use with Salesforce, Microsoft Dynamics, Tableu, Caspio, HubSpot, Google Analytics, Google Sheets, Slack, Twitter, Dropbox, Omniture, Webhooks and more.
Use the QuestionPro Insights Cloud to make customer experiences visible at customer touchpoints, identify the wishes and needs of your customers and significantly and sustainably increase your reputation. Connect market research and experience data with organizational data and make successful, fact-based decisions in real time.
Use the QuestionPro Insights Cloud to make customer experiences visible at customer touchpoints, identify the wishes and needs of your customers and significantly and sustainably increase your reputation. Connect market research and experience data with organizational data and make successful, fact-based decisions in real time.
Benchmarking in the energy industry. Where are they standing?
Our benchmarking data helps you to see beyond your own company. Use our up-to-date benchmark data on the topics of NPS, CSAT and sustainability to optimize your experience management activities in comparison to the competition. Also, look at the reach and relevance of individual touchpoints in your industry {or sector} and what effect they have in the purchase decision process with your customers. We would be happy to advise you on these findings based on our current market data!
Reputation Management: significantly increase your online reputation with intelligent social listening 2.0 and AI-based sentiment analysis
Identify critical and negative reviews, growing displeasure and unfair comments on review portals and social media platforms in real time and react immediately! The QuestionPro CX Insights Cloud offers you a direct connection to the most important rating portals and social media platforms. You can also evaluate qualitative feedback using intelligent sentiment analysis and identify topics that are published in the context of your company and your competitors. Take appropriate measures to increase your online reputation based on the insights gained.
These are the most important features
QuestionPro's Insights Cloud for market research and Customer Experience Management offers energy companies a variety of innovative functions, features, question types and evaluation options with which you can collect data quickly, easily and cost-effectively and analyse it in real time. Conduct market research studies and touchpoint analyses, monitor review portals, initiate driver analyses and determine important key performance indicators with just a single insights platform!
INSIGHTS CLOUD
Quick and easy to set up • Simple and intuitive to use • Multilingual • Highly scalable • Modular structure • Customizable • Sophisticated rights and roles model • Performant & • Cost-efficient • Collaboration tools • Mobile ready • Numerous standardized integrations and extensions • Connection to ERP -, CRM and sales systems • API interface • Webhooks • User statistics • Latest security standards • GDPR compliant • ISO 27001 certified • High data security • Single Sign On • Servers in the European Union • and much more
MARKET RESEARCH
Customer surveys • Panel connection • Community • Conjoint analysis • TURF analysis • Semantic differential • Maximum difference scaling • A/B testing • A/B pre-roll testing • Ad/video/logo testing • IAT testing • Image testing • Video ratings • Gabor Granger & van Westendorp Pricing • Mobile Diary • Visual Concept Mapping • Time Limited Testing • Focus Groups • Panel Studies • Quota Management • Intelligent Data Quality Check • Text Mining • Predefined Question Types • Simple Design of Questionnaires • Intelligent Branches, Plausibilities, Validations and Logics • and much more
EXPERIENCE MODULE
Customer Experience, Employee Experience, Brand Experience and Product Experience in one platform • Touchpoint analyses • Customer journey mapping • Net Promoter Score (NPS) • Customer Satisfaction Score (CSAT) • Customer Effort Score (CES) • NPS driver analyses • Monitoring of key performance Indicators • Churn Prediction • Intercept Surveys • Feedback Tabs • Feedback Terminals • Offline App • Customer Segmentation • Closed Loop Feedback • Ticketing • Voice of the Customer • Customer Lifetime Value • Customer Insights Community • Feedback Promotion • Detractor Recovery • and much more
REPUTATION MANAGEMENT
Social listening • Sentiment analyses • Monitoring of rating portals and social media platforms • Real-time review management • Respond directly to ratings and comments • Graphical sentiment score • Identify topics and trends early • Notifications for new reviews • Rating filters • Reply scheduling • Location zoom map • Auto -Translation of reviews • Clear review dashboard • Mobile ready • and much more
REAL-TIME ANALYSIS
Countless evaluation options • Real-time analyses • Multi-widget capable • Multilingual • Rights and roles • Mapping of multidimensional organizational structures • Individual charts and graphs • Individual design of the portal • Benchmarking • Trend analyses • Semantic text analyses • Messaging • Easily share reports • KPI tracking • GAP analyses • Correlation analyses • Time series comparisons • Report download as PDF • Data export • and much more
SERVICE & CONSULTING
Setting up the system • Onboarding • Creation of questionnaires • Identification of customer touchpoints • Customer journey mapping • Content design of touchpoints • General consulting • Current analysis • Design • Personal contact • Setup of panel studies • Data cleaning • Data preparation • Data analysis • Creation of reports • Community management and administration • Market research full service • Benchmark data • and much more
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