Improve customer experiences, prevent customer churn and increase reputation with the CX Insights Cloud!
With QuestionPro's CX Insights Cloud, you connect existing data from CRM, sales and ERP systems with newly acquired data from touchpoint analyses, customer surveys, panel studies as well as reviews and ratings from social media platforms and rating portals. The multidimensional CX dashboard provides you with deep analyses in real time!
The scalable Customer Experience Management framework of the modular CX Insights Cloud
QuestionPro's CX Insights Cloud gives you all the tools you need to identify customer needs and expectations and create positive customer experiences along the customer journey. And all on a single modular platform.
MARKET RESEARCH
Conduct surveys, market research studies and advanced analytics with little effort. Access the QuestionPro online panel and also create a vibrant customer and market research community. Other important functions: Conjoint Analysis, Ad Testing, A / B Testing, A / B Pre-Roll Testing, TURF, Pricing, Max-Diff, IAT, Image Testing, Market Research Project Management Tool and much more!
EXPERIENCE MANAGEMENT
Conduct innovative touchpoint analyses online and offline. Determine valuable key performance indicators such as NPS, CSAT, CES. Conduct sentiment analyses, onsite/intercept surveys as well as key driver, root cause and gap analyses and identify weak points along the customer journey with sophisticated survey methods and closed-loop ticketing.
REPUTATION MANAGEMENT
Identify negative reviews and ratings on social media platforms and review portals in real time with artificial intelligence-based review management with social listening capabilities. Respond to negative comments and reviews directly from the app without having to log in to each individual review portal or social network.
REAL-TIME ANALYSIS
Use the innovative CX Insights Cloud to automatically combine data from touchpoint analytics with operational data from CRM, sales and ERP systems. Gain deep insights into distributed data streams and derive key business decisions "in time" from real-time analytics. Identify trends and tendencies and react immediately to negative changes that inhibit business.
SERVICE & CONSULTING
We will be happy to advise you on all questions relating to the topic of Customer Experience Management. In addition, we offer a real full service in market research, from planning a study to conducting it and presenting the results. If you wish, our community specialists can take over the set-up and management of your CX or brand community.
INTEGRATIONS
QuestionPro's CX Insights Cloud can be quickly and easily connected to your CRM, ERP or sales system via the API interface. In addition, the cloud includes a variety of standardised extensions and integrations for use with Salesforce, Microsoft Dynamics, Tableu, Caspio, HubSpot, Google Analytics, Google Sheets, Slack, Twitter, Dropbox, Omniture, Webhooks and others.
"For the evaluation of feedback from all touchpoints, QuestionPro is a good choice for quickly and easily creating customer feedback questionnaires and adapting them "in time". The good price-performance ratio convinced us just as much as the first-class support at QuestionPro."
Theresa Seibel, Marketing & Communication
"For the evaluation of feedback from all touchpoints, QuestionPro is a good choice for quickly and easily creating customer feedback questionnaires and adapting them "in time". The good price-performance ratio convinced us just as much as the first-class support at QuestionPro."
Theresa Seibel, Marketing & Communications, reuter europe GmbH
Reputation Management: significantly increase your online reputation with intelligent social listening 2.0 and AI-based sentiment analysis
Identify critical and negative reviews, growing displeasure and unfair comments on review portals and social media platforms in real time and react immediately! The QuestionPro CX Insights Cloud offers you a direct connection to the most important rating portals and social media platforms. You can also evaluate qualitative feedback using intelligent sentiment analysis and identify topics that are published in the context of your company and your competitors. Take appropriate measures to increase your online reputation based on the insights gained.
Case Study
Read the following case studies to find out how Audi, Swiss Life and Düsseldorf Marketing are using QuestionPro's innovative CX Insights Cloud as part of their Customer Experience Management programmes.
These are the top features of the CX Insights Cloud
Critical consumers, changing economic and regulatory market conditions, increasing brand awareness, environmental requirements and growing reputation management challenges: QuestionPro's CX Insights Cloud provides companies in the energy industry with all the tools they need to identify customer needs and expectations and create positive customer experiences along the customer journey.
CX INSIGHTS CLOUD
Quick and easy to set up • Simple and intuitive to use • Multilingual • Scalable • Modular structure • Customizable • Sophisticated rights and roles model • High-performance • Cost-efficient • Collaboration tools • Mobile ready • Numerous standardized integrations • Connection to ERP, CRM and Sales systems • API interface • Webhooks • Engagement tools • Idea management • GDPR compliant • ISO 27001 certified • High data security • SSO • EU server • and much more
Market Research
Conjoint Analysis • TURF Analysis • Semantic Differential • Maximum Difference Scaling • A/B Testing • A/B Pre-Roll Testing • Ad/Video/Logo Testing • IAT Testing • Image Testing • Video Ratings • Gabor Granger & van Westendorp Pricing • Mobile Diary • Visual Concept Mapping • Time Limited Testing • Focus Groups • Panel Studies • Quota Management • Data Quality Check • Text Mining • Simple Design of Questionnaires • Intelligent Branches, Plausibilities, Validations and Logics • and much more
CX MODULE
Customer surveys • Touchpoint analyses • Customer journey mapping • Net Promoter Score (NPS) • Customer Satisfaction Score (CSAT) • Customer Effort Score (CES) • NPS driver analyses • Monitoring of key performance indicators • Churn prediction • Intercept surveys • Feedback tabs • Feedback terminals • Offline App • Customer Segmentation • Closed Loop Feedback • Ticketing • Voice of the Customer • Customer Lifetime Value • Customer Insights Community • Feedback Promotion • Detractor Recovery • and much more
REPUTATION MANAGEMENT
Social listening • Sentiment analyses • Monitoring of rating portals and social media platforms • Real-time review management • Respond directly to ratings and comments • Graphical sentiment score • Identify topics and trends early • Notifications for new reviews • Rating filters • Reply scheduling • Location zoom map • Auto -Translation of reviews • Clear review dashboard • Mobile ready • and much more
REAL-TIME ANALYSIS
Countless evaluation options • Real-time analyses • Multi-widget capable • Multilingual • Rights and roles • Mapping of multidimensional organizational structures • Individual charts and graphs • Individual design of the portal • Benchmarking • Trend analyses • Semantic text analyses • Messaging • Easily share reports • KPI tracking • GAP analyses • Correlation analyses • Time series comparisons • Report download as PDF • Data export • and much more
CONSULTING & SERVICE
System setup • Onboarding • Creation of questionnaires • Determination of touchpoints • Customer journey mapping • Content design of touchpoints • General CX Consulting • As-is analysis • CX design • Personal contact • Setup of panel studies • Data cleansing • Data preparation • Data analysis • Creation of reports • Community Management • Community Administration • Market Research Full Service • and much more
LIVE DEMO
In an individual and personal live online presentation, we will show you all the modules of the CX Insights Cloud using practical and illustrative examples. Arrange your personal appointment now!
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