Press release
QuestionPro, one of the world's largest and leading providers of technologies and services in the areas of market research and Customer Experience Management, is taking over the Berlin company onFeedback.
The company onFeedbak was founded in 2012 and offers customer intelligence solutions for collecting and processing customer feedback at the point of sale across all devices. onFeedback's customers include well-known and renowned companies, especially from the tourism, gastronomy, hotel and franchise sectors.
Mike Wilde, Managing Director of QuestionPro Germany, sees the takeover of onFeedback by QuestionPro as a significant added value, especially for onFeedback's customers. “With our holistic technologies and services for Customer Experience Management, we offer onFeedback customers innovative solutions that go beyond the recording and go far beyond tracking customer feedback, all on a single Customer Experience Management platform.”
About QuestionPro
With over 5 million users in more than 100 countries, QuestionPro is one of the leading providers of technologies and services for market research, Customer Experience Management, employee experience and reputation management. Using QuestionPro enables companies and organizations to convert insights from surveys and touchpoint analyses as well as from the collection, structuring and analysis of data from third-party systems into better decisions. Our reliable and innovative technologies have been used by the TOP 100 companies, universities, SMEs and in market and opinion research for more than two decades.
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FURTHER INFORMATION
- Carry out customer surveys: methods, examples, evaluation, template, software
- Determine Net Promoter Score: Calculation and evaluation
- Determine customer satisfaction score (CSAT) with QuestionPro
- Determine customer effort score (CES) with QuestionPro
- Obtain and evaluate customer feedback
- Sentiment analyses and semantic text analysis based on artificial intelligence
- Enterprise Feedback Management