The Customer Experience CX Dashboard for analyzing and visualizing data from customer surveys

CX dashboard for collaborative reporting / Mapping multidimensional organizational structures / Widget-based multi-analysis dashboards for Customer Experience Management / Fully customizable portal solution

Customer Experience Dashboard (CX Dashboard)

QuestionPro, one of the leading providers of survey and analysis solutions in the area of ​​market research and experience management, has developed a web-based customer experience dashboard (CX dashboard) that allows users to conduct customer surveys and touchpoint analyses in real time and depending on the corresponding rights and roles Evaluate user page. For this purpose, multidimensional organizational structures and hierarchical user rights can be defined that control access to the content of the CX dashboard.

QuestionPro's CX dashboard for Customer Experience Management allows users to work collaboratively, share results from touchpoint analyses and delegate tasks thanks to an integrated notification and messaging function.

Innovative CX dashboard for real-time analysis of data and text, graphical analysis and data visualization

With the Customer Experience Dashboard from QuestionPro, multiple CX dashboards can be created quickly and easily using a widget wizard for an individual view of data obtained from customer surveys, offline surveys and touchpoint analyses. There are many ways to display the survey results: radars, circle, bar, bar and line diagrams. The CX also includes time series comparisons, internal and external benchmarking, scoring models (e.g. Net Promoter Score), heatmaps, score cards, key driver analyses and excellent data visualization as well as AI-based (artificial intelligence) semantic text analyses Dashboard available.

Both the complete CX dashboards as well as individual survey results and selective evaluations can be easily shared with other users using the “Share Dashboard” function. Custom reports can be downloaded as PDF.

Multidimensional organizational structure:
Simple user and segment management

Customer Experience Dashboard users can be added via batch upload. The assignment of rights is done simply using a toggle switch. For example, read, write, delete and delegation rights can be assigned. The creation of segments, such as teams, regions, departments or projects, is also part of the functionality of the outstanding analysis dashboard. Segments can also be compared with each other in the form of internal and external benchmarks.

Customizable widget filters, chart types and push metrics function

Users can filter the data of all widgets displayed in the Customer Experience Dashboard in one step. Access global custom variables or segment results based on specific questions from touchpoint analytics. You can also change the chart types (pie, line, bar, column, radar, etc.) with just a few mouse clicks and also adjust the widget labels (x-axis, y-axis, chart labels, gridlines, etc.). In addition, QuestionPro's CX dashboard allows you to automatically send reports on a schedule. You can freely configure when which report should be sent to which person.

AI-based semantic text analysis

With QuestionPro's CX Dashboard you can carry out semantic text analysis, such as free text comments from forums, social media or rating portals. The engine categorizes self-learning and AI-based (artificial intelligence) comments as positive, negative or neutral. In addition, the text analysis engine of the Customer Experience Dashboard records the affective states of the people commenting.

CX Dashboard designed as a fully customizable customer experience portal solution

QuestionPro's Customer Experience Dashboard was developed as a web-based portal solution so that it can be accessed from anywhere in the world and with any stationary or mobile device. The portal is “mobile ready” and therefore extremely user-friendly in everyday use.

In addition to the analysis dashboards, customizable evaluations and reports, the look and feel of the CX dashboard QuestionPro XA is also completely customizable. Color, menu navigation, logo and the log-in portal can be adapted to your own wishes and needs.

Live presentation of the Customer Experience CX Dashboard

We would be happy to show you all the functions of the Customer Experience Dashboard for analyzing and visualizing data from customer surveys and touchpoint analyses. Arrange an individual appointment now for a personal live online presentation of QuestionPro's CX dashboard.