Technical Support Specialist (m/f/d) / Full-time / Home Office / International Team

IT company / leading provider / customer experience / customer journey mapping / online surveys / analysis / market research / experience management

Since 2005, QuestionPro, with over 350 employees, has been one of the world's leading developers and providers of web-based survey and analysis tools in the areas of market research and experience management. We are now looking for a committed, motivated and technically experienced Technical Support Specialist (m/f/d) for our support team for all phases of customer support – exactly you!

Your tasks as a Technical Support Specialist

  • Technical contact for our customers
  • Support our customers in making the best use of our tool and help them solve technical problems
  • Troubleshoot and investigate issues using internal and external tools
  • Escalation of complex technical problems to the relevant colleagues in other departments worldwide
  • Documentation of customer interactions and solutions
  • You keep up to date with the latest software versions and features
  • You will collaborate across functions, including Engineering, Customer Success and Product, to improve the customer experience

Our requirements

  • Proven experience in IT support and completed professional training, ideally in an IT environment
  • Lateral entry is also possible if the required skills are available
  • Fluent German and very good written and spoken English skills are a must
  • 1-2 years of technical support experience
  • Strong troubleshooting skills
  • Excellent communication and customer service skills
  • Ability to work independently and in a team
  • Ability to structure and prioritize tasks independently
  • Teamwork and a “hands-on mentality”

Nice to have

  • You have already gained SaaS experience
  • HTML, CSS and Java Script knowledge

What awaits you with us

  • Exciting tasks with alternating topics
  • Flat hierarchies, communication at eye level
  • Freedom for your own ideas and a committed, collegial atmosphere
  • Competitive pay, opportunities for further development
  • Regular company and team events
  • Provision of modern work equipment (Macbook, iPhone)
  • Working from home and the possibility of workation (up to 183 days/year)
  • Professional onboarding

If you are interested, please contact Juliane Wandt | directly by email with your detailed application documents jobs@questionpro.de

Platform for market research and experience management

Technical Support Specialist / Full-time (m/f/d)

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