Conduct guest surveys with QuestionPro

With QuestionPro you create transparency, demonstrate service orientation and at the same time use your guest surveys as a marketing tool

Survey your guests as often as possible 

With QuestionPro we offer you a web-based survey tool with which you can carry out an infinite number of guest surveys efficiently, quickly, without much effort and cost-effectively. The more and more often you survey your guests, the more accurate the survey results will be.

 More answers get you more guests 

Guest surveys are not nice-to-have activities! The more you know about your guests, the more you know about your company itself and what the guests think about your company, the greater your ability to act and make decisions. You will be able to optimize processes and lend a hand where there are problems and thus achieve a constant improvement process!

→ Increase feedback in surveys

 Make positive feedback public in guest surveys

The QuestionPro system does not only support you in carrying out a guest survey. Use the QuestionPro social share feature to automatically share positive feedback from your guests on social networks and turn your surveys into a real marketing tool.

 Multilingual guest survey 

If you have international guests, use the option of creating multilingual questionnaires. Your guests can easily choose their preferred language with a mouse click or fingertip and you don't have to create the questionnaire several times.

→ Multilingual guest survey

Immediate feedback 

With QuestionPro you have the opportunity to gain guest feedback immediately. And immediate feedback is valuable feedback because it comes from a direct impression of the service provided! Give your guests the opportunity to rate your company's service on the spot: in the hotel room, in the restaurant, in the cafe, directly after the adventure trip or hike, on the ship, on the train. Wherever you want to survey your guests: QuestionPro makes it possible.

Guest survey via survey APP

If you provide your guests with an APP, you can also use it to conduct guest surveys. QuestionPro supports all devices and operating systems. With a survey APP you can easily and quickly gain valuable real-time feedback from your guests.

→ Survey App

Conduct guest surveys easily and efficiently: From the questionnaire design to the graphical evaluation

Creation of the questionnaire for your guest survey in the areas of hotels, restaurants, tourism and transport

You can easily create the questionnaire for your guest survey with the support of a very easy-to-use survey designer that is easy to learn even for less experienced users. You can simply save frequently used questionnaires in the questionnaire library and quickly access them again when needed. The questionnaire design is completely customizable to your CI; you determine the shape and color. Include images, logos and videos and use more than 50 different question types.

Publicating questionnaires

QuestionPro offers many different publishing and distribution options for your guest survey. You can easily send the questionnaire URL to your guests by email. You are supported by the QuestionPro serial email function, which automatically sends a personalized email to all hotel guests or participants in trips and excursions at the touch of a button. But it is also possible to distribute the questionnaire URL via QR code, for example printed on the menu or on the paper trays in fast food restaurants. This QR code can be photographed by your guests immediately after their meal and leads directly to the survey. Twitter, Facebook and XING surveys are also easy to implement. You can easily integrate the survey into your website using code.

Gain guest feedback

The online questionnaires can be filled out by your guests either on the PC or via smartphones and tablets, whereby the design and size of the questionnaires are fully automatically adapted to the dimensions of the display of the device used using HTML5 rendering. It is also possible to use wall displays or stands with touchscreens for guest surveys, for example in hotel rooms, at the reception or in the restaurant.

Evaluation & reporting of your guest survey

The guest survey is evaluated within the real-time reporting dashboard. Here, guest surveys can be analysed down to the smallest detail and compared with one another, for example if your company operates several locations. Free text comments from your guests can also be easily displayed and evaluated in the form of word clouds, so-called tag clouds. Additional features: touchpoint analysis, segmentation analysis, cluster analysis, conjoint and GAP analysis. Determination of price sensitivity, Net Promoter Score, raw data export to SPSS, XLS and CSV possible

What are the technical requirements?

Basically none! Since QuestionPro is a web-based solution hosted on our European servers, there is no need for integration, customization and maintenance! There is no need to install any software. You can concentrate entirely on your guest survey.

Service advantages of QuestionPro

• Free email support 24 hours a day, 7 days a week
• Support via live chat around the clock, around the globe
• Extensive help files and functional descriptions
• Video tutorials and regular webinars

Technical advantages of QuestionPro

• High data security according to SSAE 16 (SOC 2) reporting standard
• Secure SSL encryption
• No resource-intensive maintenance or staff-tying operations necessary
• There is no need for lengthy system adjustments
• Latest technological standards
• Free support 24 hours 7 days a week
• Free learning videos and online seminars
• Comprehensive help library

Guest survey with QuestionPro at a glance

• Easy creation and distribution of surveys,
  even for inexperienced users
• Multilingual questionnaires within the same survey
• Individual, graphically fully customizable questionnaire design
  with integration of your own company logo
• Easily embed images & videos into your guest survey
• More than 50 scientific question types
• Easy publication and distribution of the questionnaire URL via
  Email, QR Code or as a code on your own website as well
  on the social networks Facebook, Twitter, XING etc.
• Questionnaires can be opened and filled out from any PC and mobile devices
  thanks to the automatic adaptation of questionnaires to the size of the display
• Attractive evaluation and graphical presentation of results, easy to understand
  and comprehensibly structured, individually adaptable to your needs
• Real-time guest survey results – identify trends and tendencies
• Offline survey possible via app