Significantly improve your online reputation with the new features of CX Reviews

Negative reviews on the internet cost you real sales and lower your online reputation. Monitor more than 90 review portals and social media platforms with CX Reviews from QuestionPro and react immediately to criticism!

With QuestionPro's CX Reviews, you can master the challenges of reputation management

Rating portals and social media platforms have become an integral part of the customer journey. This is where potential customers find out about products, brands and companies. Public reviews have a great influence on the purchase decision. Therefore, it is of enormous importance for companies to monitor review portals and social media platforms, to detect negative reviews and to react immediately to these reviews in order to avert major damage to their reputation. Moreover, rating portals and social media platforms provide you with valuable information for improving your products and services.

Monitoring of rating portals and social media platforms

Since there are now countless review portals, it is very tedious to regularly check them for negative reviews. CX Reviews, QuestionPro's reputation management software, solves this problem. CX Reviews offers you direct access to more than 90 review portals from a single application, so that you can clearly see all reviews from all review portals. This way, you can see all new reviews about your company, products and brands in a single user interface, without having to log into each individual review portal. CX Reviews gives you access to major review portals such as G2, Google Play, Google My Business, Trustpilot, Facebook, Expedia, Glass Door, Trip Advisor, Yelp. Booking.com and many more!

These are the TOP features of CX Reviews

Overview of all reviews

CX Reviews shows you all reviews from all selected review portals clearly. You can filter these reviews, for example by date received, rating, review portal, location or country.

Notifications

You will automatically receive a notification as soon as new reviews are received, so you can respond immediately.

Sentiment analysis

Within the rating, you can see at a glance whether it is a negative or positive rating, as a sentiment analysis based on artificial intelligence recognises the intention of the author and colours the corresponding statements green (positive) or red (negative).

Tagging reviews

You can assign individual tags to each review, such as whether the review is a praise or a complaint and what the review is about, such as product, price, service, or quality.

Translation of reviews

CX Reviews gives you the ability to automatically translate incoming reviews. This is particularly important for users with locations in different countries.

Clear analysis dashboard

CX Reviews offers you a variety of important and valuable evaluations clearly presented within the integrated reputation dashboard. Here, the overall rating from the sum of all reviews received is displayed as a trend line. Furthermore, you can see how much time passes on average until you respond to incoming reviews.

Sentiment Ratio, Trend & Topic

The sentiment ratio shows you the distribution of all negative, neutral and positive ratings received. This value is determined via the integrated AI-based sentiment analysis. The Sentiment Trend shows you the distribution of negative, neutral and positive ratings received within a certain period of time and on a daily basis. The dashboard also shows you the specific topics on which you have received ratings, such as price, product quality, service, etc.

Sentiment analysis

The in-depth sentiment analyses show you the distribution of negative and positive ratings broken down to the detailed level. For example, the analysis shows you how customers rate your product as a whole and also how individual aspects of the product are rated, such as price, weight, packaging, quality etc.

1:1 live online demo & test access
CX Reviews: We show you the innovative platform for reputation management

We would be happy to present CX Reviews to you in a personal live demo and give you test access. See for yourself the comprehensive scope of the reputation management solution and test CX Reviews now for 10 days free of charge.

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KEYWORDS OF THIS BLOG POST

CX Reviews | Reputation | Software | App