How to find out why survey participants abandon online surveys

Canceling surveys prematurely is annoying

When survey participants end an online survey prematurely, it is annoying. After all, your survey was so interesting that they at least opened it and started filling it out. You can find out how to find out which question causes your survey participants to leave your survey most often in our help document Creating Drop-Out Analyzes. (Help with drop-out analysis) Take a close look at the questions that your survey participants no longer want to take part in and analyse them for comprehensibility or the level of intimacy.

But now back to the starting point: What do you do if your online survey ends prematurely? Very simple: enter into dialogue! Try to win back your survey participants. And let them know your regrets! Get feedback on why survey participants end your online survey early. We'll show you here how easy it is!

Survey ended early? Get feedback from your survey participants and express your regrets!

QuestionPro offers you the option of placing an exit button on your online questionnaire. You can provide this exit button with a link that leads to a landing site where you can express your regret and try to get your survey participants to take part in your online survey. Or you can take survey participants who drop out to a feedback page where you can ask the reason for the early termination of the online survey. Check out an example here and click the exit button in this example! → End survey early

Inserting an exit button

Within your online survey, select the menu path Edit → Design → Display settings and activate the “Exit button” checkbox. An input field opens in which you can now enter the desired URL that should be called up if survey participants leave your online survey prematurely.

1:1 live online demo:
Why do survey participants abandon a survey prematurely?

Would you like to learn more about QuestionPro? We would be happy to show you the functions and question types of the survey software in a personal 1:1 live online demo. Arrange an individual appointment with one of our survey specialists now.

Create surveys for free with the professional and web-based survey software QuestionPro

You have any questions or suggestions? We look forward to your inquiry! Simply use the contact formto get in touch. Register now for free and create your first online survey with QuestionPro.