SPARK Matrix™:
Voice of the Customer (VoC)
study 2021

Voice of the Customer study by Quadrant Knowledge Solutions

Quadrant Knowledge Solutions' Voice of the Customer (VoC) Platform report includes a detailed analysis of the global market in terms of short and long-term growth opportunities, emerging technology trends, market trends and future market outlook.

The document provides a comprehensive analysis of the market forecasts for the global market and the overall market adoption rate, as well as useful information for companies looking to leverage innovative technologies in the future when implementing the Voice of the Customer strategy. The report highlights a detailed competitive analysis of VoC technology providers, the scope of services offered by the various solutions, competitive differentiation and market position.

The SPARK matrix also includes a ranking and positioning of the leading voice-of-the-customer (VoC) platform providers of global importance.

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