SaaSworthy ranks QuestionPro's feedback software among the best in 2021

What is feedback software?

Feedback software is a system that allows companies, institutions, non-profit organizations and other entities to centrally manage and conduct surveys to ensure the dissemination of information and analysis. Feedback software is ideally a web tool or portal designed to collect, distribute and analyse feedback data so that it can be translated into strategic decisions for future developments. In addition, feedback software also allows roles and authorities to be assigned to different levels of software users.

Be it a workplace, a business or a company, everyone needs feedback at one point or another. Feedback collected from various people like customers, clients, employees, dealers, stakeholders, etc. helps in evaluating the current performance of the product, services or workplace. Whether negative or positive, feedback is used to understand the satisfaction of various stakeholders and plan the necessary steps to improve product performance.

Feedback is about a wealth of data, not just one or two pieces of feedback. It's relatively easy to speak to one or a few people, but when thousands of people want to be heard, you need feedback software that helps you extract meaningful information from the feedback.

Feedback software QuestionPro: Top customer reviews, wide range of services, rapid growth and high level of awareness

QuestionPro, one of the world's leading providers of market research, experience management, reputation management and enterprise feedback software technologies, is one of the best feedback software providers in 2021, according to SaaSworthy, a review portal specifically for web-based software solutions.

SaaSworthy helps prospects make better buying decisions with its eponymous review platform based on unbiased and insightful reviews, comparisons, Q&A, social popularity and a buying guide.

Development close to the wishes of the customers

“We are very pleased that QuestionPro is one of the top 92 feedback software solutions with an impressive score of 3%. Our development team does an excellent job and it pays off once again that we develop our multi-award-winning feedback software closely to the wishes of our customers,” says Mike Wilde, Managing Director of QuestionPro GmbH in Berlin.

Top customer reviews

A look at the ratings QuestionPro has given on the SaaSworthy rating portal shows that the ease of use, the user-friendliness and user experience, the high scope of services, the extensive analysis tools and the excellent customer service are particularly popular with our customers.

An example quote from the reviews:

→ Click here to see QuestionPro's profile on SaaSworthy

Top benefits of feedback software

Getting feedback means collecting data, and when it comes to data, you need powerful feedback software that can collect both qualitative and quantitative data. Better data collection leads to better assessment of customer needs through customer feedback surveys, employee satisfaction in the workplace, operations, etc. through employee feedback surveys, and more. The data collected through feedback software is of tremendous value to companies as it can be used to gain customer insights, improve marketing and sales, and develop strategies for future product development. Here are some of the measurable benefits of using feedback management software.

Improve your performance

Feedback is contextual data that provides insight into what is working about your products or services and what needs to be improved to perform well. Even if you have the best minds in the industry running the company, their expertise and skills are not as valuable to company performance as consumer or employee insights. Unbiased feedback provides clear expectations regarding performance. It helps boost the team's confidence to perform even better by focusing on the areas that need improvement and aligning company goals.

Measure satisfaction with feedback software

The satisfaction of your company's stakeholders, be they consumers or employees, plays a crucial role in determining your company's financial performance. Remember that your financial performance is directly related to various benefits such as: B. an increase in market share, lower costs and a higher return on investment. Therefore, you must ensure that your consumers, employees, customers and other stakeholders are satisfied with the products and services you offer. Of course, the best way is to conduct opinion surveys with rating-based questions like Net Promoter Score and Customer Effort Score.

Valuing the opinions of your customers and employees

By asking your consumers, employees, and other stakeholders for feedback, you send the message that their opinions matter and you value their opinions. In addition, the customer feedback or employee feedback survey is a process that makes survey participants aware that their opinion plays an important role in shaping the company's future business strategies and gives them a sense of belonging. Listening to their voice creates a strong bond between them and your company. By asking them for their opinion, you put them in a central position to gain subconscious loyalty from them.

Create better customer and employee experiences

In a competitive business world, customer experience or employee experience plays a crucial role in shaping business strategies. Better customer experiences are not just limited to selling products/services, but go beyond that – they even start here. Customer feedback helps you focus on the areas that really matter, be it customer service or gaining customer trust. A targeted approach to improving the customer experience at every touchpoint ensures greater loyalty from business partners. The best way to do this is to ask your customers what they like best about your product/service and what should be improved. Feedback software helps you generate massive amounts of data on the basis of which you can make smart decisions.

Improve customer loyalty

When customers or employees are happy, they are less likely to leave the company. If you have reliable data to work on your weak points, you will succeed in retaining your customers and employees to your company. Make it a habit to regularly ask for opinions and feedback so that you can always keep your finger on the pulse of dissatisfied customers or employees and find an accurate solution to their problems. If you use professional feedback software for this, the effort and costs of obtaining feedback are significantly reduced.

How to find the best feedback software

Feedback is an important aspect of business. Many companies value feedback from customers and employees, which can be complaints, suggestions or requests. A good organization rests on feedback, yes, its work only begins when it receives feedback data. The data obtained through feedback software is used to expand services or improve products to meet the overall satisfaction quotient. In summary, customer feedback management software helps companies leverage data to better respond to market changes and meet consumer demands.

If you are looking for a professional and powerful feedback software, then you should consider the following things:

• User-friendly work interface
• Many different question types
• 24 hour support and comprehensive help library
• Process automation for surveys
• Download raw data
• Integrated comprehensive analysis
• Open interface concept
• API
• and much more

1:1 live online presentation:
QuestionPro feedback software:
We will show you all the features and functions

We are very pleased that the SaaSworthy evaluation portal has been awarded as one of the best providers in the field of feedback software and would be very happy to show you all the features, functions, question types and evaluation options in a personal and individual live zoom presentation. And we will do so using concrete examples. We look forward to talking to you!

Arrange an individual appointment now

Create surveys for free with the professional and web-based feedback software QuestionPro

You have any questions or suggestions? We look forward to your inquiry! Simply use the contact form. Register now for free and create your first online survey with the feedback software QuestionPro.

KEYWORDS OF THIS BLOG POST

feedback software | Best survey software