Reputation management and customer churn prediction: Live Zoom meeting on November 17, 2020, 10:00 a.m. – 12:30 p.m

Increase reputation, reduce customer churn! Specialists from the areas of Customer Experience Management and market research will speak under this motto

Best practices clearly communicated

QuestionPro, one of the world's leading providers of technologies for enterprise feedback management, Customer Experience Management and market research, is hosting a live Zoom meeting on the topics of reputation management and customer churn prediction on Tuesday, November 17, 2020 from 10:30 a.m. Consulting specialists, experienced practitioners and market research analysts will speak on two of the most important topics within Customer Experience Management: avoiding customer churn and monitoring and influencing company reputation through the use of innovative survey, monitoring and analysis technology.

QuestionPro introduces new technology for active reputation management

As part of the event, Mike Wilde, CEO of QuestionPro GmbH, will present a new technological development that enables companies to prevent customer churn in a concrete, simple and efficient manner through active reputation management. “Our solution for active reputation management will enable companies to respond immediately to negative customer feedback and enter into a direct dialogue with critics,” says Mike Wilde. And that’s cross-platform. The solution for active reputation management will be presented publicly for the first time as part of the live Zoom meeting.

QuestionPro's CX dashboard shows you your customer churn risk.

Top topic of the Zoom meeting: Marketing research with machines AND people: What neuroscience and artificial intelligence can already do

Artificial Intelligence is able to detect unknown insight patterns in complex data structures, which enable goal-oriented and evidence-based Customer Experience Management. Neuroscience also improves the basis for decision-making in marketing by uncovering the customers' experiences stored deep in the implicit memory structures and which would otherwise remain hidden. This is where the fruitful interface between artificial intelligence and neuroscience arises in the sense of Customer Insights 5.0: using artificial intelligence to search the implicitly collected neurodata for behavior-relevant connections in order to improve business performance.

Always keep an eye on your own reputation with AI-based semantic text analysis

Our technology partner Symanto presents you with solutions for automated semantic text analysis and how you can use them within Customer Experience Management and reputation management. AI-based semantic text analysis helps you find out which topics and experiences your customers talk about most in social networks and rating portals and what satisfaction and mood lie behind these commented customer experiences. In addition to pure content, AI-based semantic text analysis also interprets the sensitivities, personality structures and intentions of commenters in public networks. Symanto intelligently supports you in reputation management with technology based on deep machine learning and natural language generation.

Customer Churn Prediction: Predict customer churn with the Net Promoter Score

How you can quickly, easily and reliably predict customer churn using touchpoint analyses in conjunction with the transactional Net Promoter Score will also be presented during the live Zoom meeting. But other intelligent churn prediction models will also be presented to you. After the meeting, there is the opportunity to discuss concrete actions that result from the prediction of customer churn.

Everything at a glance: QuestionPro's CX dashboard, which can be individually configured, shows you all the important KPIs (key performance indicators).

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Increase reputation, reduce customer churn. Customer Experience Management Best Practices

Tuesday, 17th of November 2020
10:00 am - 12:30 pm

Predict customer churn and reduce churn rates

In crowded markets, companies are increasingly confronted with the phenomenon of customer churn. Even a moderate customer churn rate can result in significant sales losses if customer value is high. As part of our Customer Experience Management Live Zoom session, we will show you how you can identify and reduce customer churn early using the CX dashboard

Reputation management: Monitor and increase your company's reputation with CX technologies from QuestionPro

We will also show you how you can quickly and easily measure and significantly improve your company's reputation on review portals by using innovative Customer Experience Management technologies, which in turn has a positive impact on the customer churn rate. You will also receive valuable tips for analyzing comments in social networks using AI-based semantic text analysis.

The agenda, the exact content and the dial-in details for the Zoom meeting will be sent to you in good time. We look forward to speaking with you!

You have questions about the topics in advance Reputation Management and Customer churn prediction? Simply contact us using the contact form. We look forward to the dialogue!

Try software for reputation management and customer churn prediction for 10 days free of charge!

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