Building a dedicated customer community with QuestionPro's innovative community framework

With QuestionPro's customer community platform, you can create a dialogue-oriented brand home for your customers with a customer community in the shortest possible time, gain valuable feedback and also increase loyalty

The professional and innovative customer community platform from QuestionPro

The QuestionPro Customer Community Platform is one of the most technically advanced and functionally comprehensive customer community systems in the world. We asked our customers to tell us the reasons why they value our customer community platform so much. What makes QuestionPro’s QuestionPro customer community so special? What are the favorite features? We have summarized the answers for you.

Short customer community setup time

With the QuestionPro Customer Community Tool, the customer community is productive in no time. It contains so many integrated standard functions that setting up a virtual community can be done within a few minutes at the push of a button.

Direct access to customers

It is, among other things, direct access to customers! The easiest way to invite a large number of people to an online survey, directly from the Customer Community Administration tools. And the data obtained can then easily be evaluated in the customer analytics tool. Everything on one platform.

Easy recruiting of new members

The recommendation function within the Customer Community Tool allows existing members to easily refer friends and acquaintances as new members and be rewarded for doing so, which brings us to the next point...

Incentive and gamification

The possibility of offering incentives for particularly active, committed and reliable members of the customer community, for example in the form of vouchers. This is a great incentive for active participation.

Conducting focus group discussions

Being able to conduct focus group discussions without a lot of organizational effort and without having to rent overpriced rooms is particularly attractive for young companies.

Integration of an online panel

The uncomplicated integration of an online panel into the feedback community is a valuable expansion option, especially for startups that do not yet have a very large customer base. But corporations also use the online panel intensively and with pleasure.

Selection of members according to sociodemographic criteria

The possibility of selecting members of the customer community according to certain socio-demographic criteria and thus being able to select a specific group of people, i.e. a target group, for example for surveys or discussions.

Customizable look & feel of the customer community

Complete control over the look and feel of the customer community, so that it can be designed exactly according to the guidelines of your own CI, so that community members actually feel at home.

Clear community analysis dashboard

The clear analysis dashboard looks very tidy, is kept simple and contains all relevant information, community activities and evaluations at a glance.

Easy management of the customer community

The simple administration of the customer community platform using a clear user interface makes it easy to manage such a complex and multifunctional application as the customer community.

Use of the Customer Community App

With the Customer Community App, members of the customer community have easy and quick access to the system. The community app also has feed functions, push notifications and a very simple and intuitive user interface.

Clear user management and member area

Both the operators of the customer community platform and the customer community members particularly praise the very clearly structured and easy-to-administer member area.

Idea management

QuestionPro's community platform has an ideas board where customers can submit ideas and innovation suggestions. Community members can then rate and comment on these ideas.

We would be happy to answer any questions you may have about setting up and administering a customer community portal

If you have any questions about customer community for customer feedback and how you can build a lively community in the shortest possible time, please feel free to contact us! We look forward to speaking with you! But it's best if we show you all the functions and advantages of QuestionPro's customer community platform in depth and in detail!

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Building a customer community with QuestionPro’s customer community platform

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